CASE STUDY: STUDENT ACCOMMODATION AND COMMERCIAL SERVICES INTERIM APPOINTMENTS
Overview The Management Recruitment Group (MRG) has over 15 years in -depth knowledge of the Higher Education industry and the network of experienced candidates. Whether you need senior-level interim professionals for accommodation management, soft services administration, or events within the Higher Education landscape, we have the expertise and resources to deliver exceptional results. One of our key strengths lies in our ability to maintain strong relationships with a wide range of talented individuals who are readily available. We constantly stay in touch with these professionals,
ensuring that we are aware of their availability and skill sets. This allows us to respond swiftly to your staffing needs and present you with qualified candidates who can hit the ground running. At MRG, we are dedicated to providing you with the highest level of service and delivering exceptional results. Our team of experienced consultants understands the unique challenges and demands of the Higher Education sector, and we are committed to matching your organization with professionals who possess the right expertise and cultural fit.
Interim Housing Services Manager – Queen Mary University of London In response to QMUL’s request, MRG was engaged to find an interim Housing Services Manager to oversee Queen Mary’s halls of residence, as well as various external providers offering private housing, homestays, and short-stay accommodation. Given the complex nature and importance of this position, we sought a candidate with exceptional organisational skills, the ability to work effectively under pressure, and a strong understanding of housing management systems. Our search focused on individuals with prior experience in dynamic housing environments, and we identified a candidate who had previously worked in a similar capacity within another university’s residence department. Within a few months of their appointment, the candidate’s exceptional performance led to their successful transition into a permanent role.
Interim Assistant Residential Operations Manager – Queen Mary University of London QMUL approached us once more for our assistance in a pressing recruitment matter. This time, our objective was to find an Assistant Residential Operations Manager to oversee the daily operations of the halls of residence. We were tasked with identifying a candidate with prior experience in student accommodation, strong customer service skills, and a positive attitude that would align well with the enthusiastic team at QMUL. Thanks to the exceptional pool of candidates, we were able to promptly shortlist a group of six highly qualified individuals. After careful consideration, we successfully appointed a candidate with extensive experience in purpose-built student accommodation and build to rent sectors. Their expertise and background made them an ideal fit for the role.
Interim Residence Manager – University of the Arts
Fixed-Term Head of Residential Operations – University of London Following a competitive tender, we were exclusively mandated by University of London to source a Head of Residential Operations to manage its extensive student accommodation portfolio. The role required a seasoned leader with experience in large, multi-site operations, team management, and student welfare. Within a week, we identified and presented three highly qualified candidates with strong backgrounds in student accommodation management. Each candidate demonstrated extensive experience, leadership skills, and an understanding of the unique demands of the role. The University of London was impressed by the calibre of candidates, each bringing valuable experience and expertise. The prompt delivery of these candidates allowed the university to proceed with interviews and onboarding swiftly, ensuring minimal disruption to their operations. The successful placement for the Head of Residential Operations role highlights our deep understanding of the unique requirements and challenges within student accommodation management.
The University of the Arts required MRG’s assistance in selecting an Interim Residence Manager, specifically seeking a candidate with expertise in commercial business management. The summer business for the university’s accommodation not only generates revenue but also plays a crucial role in enhancing overall sustainability, utilisation, and promotion of the university’s resources and facilities. The ideal candidate was expected to possess prior experience in accommodation management along with strong leadership and business development skills. Leveraging our extensive network, MRG promptly identified a candidate with a wealth of experience in hospitality, student accommodation, and facility management. Excelling in the interim position, the candidate was offered the permanent role, recognising their outstanding performance and contribution to the university’s objectives.
CONTACT US
The team at MRG have an in-depth knowledge into the Higher Education Sector and are able to provide advice and guidance on operational structures, salary information and talent attraction. Get in touch with Anna or James from our Higher Education team today, or an informal chat about how MRG can help you:
Anna Kacprzak Resourcing Manager anna.kacprzak@mrgglobal.com 07513 721 970
Anna joined MRG in 2022 after accumulating a wealth of experience within managerial positions in the hospitality and corporate office sectors. Throughout her career, she has developed a comprehensive skill set in customer service, Events Management, and Facilities Management while working for esteemed hotel operators such as Radisson Group. At MRG Anna’s focus revolves around recruiting mid to senior level management positions within Public and Private sectors, with a particular focus on Student Accommodation, Commercial Services and Facilities Management. Her recent appointments include senior roles at King’s College London, Queen Mary University of London, and SOAS.
James Gregory Associate Director james.gregory@mrgpeople.co.uk 07966 827 391
James heads up MRG’s Student Accommodation and Commercial Services Practice with a focus on appointing senior leadership roles in these areas. His background in hospitality, retail and public sector recruitment and search spans back 12 years (5 with MRG) and he is able to draw on his extensive network in these areas to gain strong industry referrals and recommendations. He has recently managed the Chief Executive Officer appointment at Unipol, The Global People Director at The Dot Group, and the Global Chief Operating Officer appointment with Yugo. James graduated from University of Liverpool in 2012 with a degree in Business and Communications Studies.
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