Assistant Director (Residence Life and Accommodation Office)
Revenue and Allocations System Manager KCL approached MRG to find a Revenue and Allocations System Manager, who could oversee a 10 month project to review and improve the processes and operations across the allocations team, ensuring a more streamlined and efficient process. The university required the candidate to have specific knowledge in managing allocation systems, ideally RMS. MRG were able to provide a shortlist of candidates with experience in student residences, social housing and hotels, which resulted in 6 interviews. The successful candidate worked for a university and had been involved in managing their RMS allocations system. They were then successful in securing a permanent position with the university.
University of Leeds mandated MRG to search for an Assistant Director (Residence Life and Accommodation Office), a new role focused on improving the student experience. The University of Leeds is home to around 9,000 students and the department were looking to appoint an individual who could deliver a strategy to provide high quality service across their residences. This would be focussed on everything from marketing, allocations, communications, and student welfare, to developing a Residence Life Programme. A nationwide search was conducted, focussing on the universities and student accommodation providers to ensure that all of the candidates shortlisted were highly experienced in the student accommodation sector, with a key focus on residential life. A shortlist of 8 was presented, resulting in 5 interviews, with the chosen candidate coming from a large private provider, where they had previous experience of delivering a residence life programme.
Quality & Systems Manager
The University of Leeds is unique in being one of the few universities with the ISO:9001 accreditation across their residences. After the implementation of this system, the university appointed MRG to find a Quality and Systems Manager to take charge of this and ensure its successful management. This search was focussed on finding candidates with previous quality management and auditing experience, and the successful candidate had worked for another university residence department in quality and performance management.
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