Business Plan 2025 - 2027 v1.0

Expectations and Engagement Every three years, we conduct an externally benchmarked survey to gather team feedback. Since 2019, we’ve partnered with Great Place to Work (GPTW). Insights from these surveys shape our People Proposition and business strategy. The next GPTW survey is set for 2025, with results published in 2026. As a result of feedback in 2019, the team asked for a clearer set of expectations of how we all can contribute to the growth and development of the business. Developed within the teams we then published what are now critical statements that set out not only what the business expects of our Leadership, Consulting and Shared Services Teams, but what us as a team expect of Project One. Delivering on these expectations is one of the most important ingredients in continuing to thrive as a business and a team and will remain a key focus for all of us. You can view the Expectations here.

Recognition In line with our Expectations, we celebrate the exemplary behaviours and achievements of our team through three award categories: Values Awards: celebrating those who live and breathe our values every day Prize: £1,000, iPad or equivalent, Bollinger, Trophy Project One Award for Excellence: recognising an individual who embodies every Value and demonstrates excellence in whatever they do, whenever they do it. Prize: £5,000, iPad or equivalent, Bollinger, Trophy Growth Awards: recognising those who go above and beyond to secure new business Prize: £2,500, Bollinger Long Service Awards: acknowledging members of the team who reach 5, 10, 15 and 20 years of service Prize: £400 to enjoy a celebratory meal. We’re delighted to have awarded 82 Values Awards and 149 Growth Awards since we introduced the awards in 2016. Congratulations!

Learning and Development Our team’s growth is driven by continuous learning and collaboration through our work and shared resources. We develop skills through challenging Communities also play an important role in helping to develop skills within our team The Knowledge Library stores delivery assets, tools, and stories, helping us to excel in new projects customer assignments and share experiences via the One Town Hall. Lunch and Learn sessions, guided by team suggestions, explore topics like AI, Cybersecurity, LinkedIn, and Financial Wellbeing We support relevant professional qualifications for members of the team when they’re required to perform their role. We have to grow our sales, customer leadership and delivery capability in a sustainable way, and we closely align our recruitment activity with demand and market conditions. We are formalising how we grow and promote internally through our Future Leaders scheme which launched this year. The scheme allows consultants to experience life as a CD working on Sales opportunities, and attending OpCo and Leadership Team development sessions. We plan to expand this programme in 2025 and 2026, and we will continue to communicate more around our recruitment planning as the plans are agreed with the new HR leadership.

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