Customer stories There is a lot to be proud of across Project One, and we should pause and take a moment to celebrate some of our highlights and the real difference we make to our customers and to the lives of their customers. There are tons of great stories to choose from and you should work with your CD to build your own way of talking to your customers about those that are relevant to them. Here are some short stories to get you started.
GCAP
We helped British Airways (BA) to recover and deliver a significant global strategic programme of change to deliver effective and enhanced customer service, and reduced costs through improving employee experience. Working with the Director of Customer Care, we delivered four Global Engagement Centres, from building sites to fully fitted, connected offices, fit for modern ways of working which enable BA staff to provide a world-class customer service. Additionally, we left behind the internal team with higher levels of performance in the delivery of transformation initiatives, along with collateral and approaches in planning, risk management, financial control, stakeholder engagement, governance, and team leadership. British Airways Delivering enhanced customer service for the World’s Favourite Airline
Deploying the next generation fighter
We are supporting The Global Combat Air Programme (GCAP), the multinational initiative led by the UK, Japan and Italy to develop the sixth-generation stealth fighter. We were asked to facilitate the Programme Management Working Group. Alongside Leonardo and Mitsubishi F-X we defined the end-to-end programme delivery lifecycle, delivery assurance gates and criteria, mandated programme artefacts and project and programme roles and responsibilities. We further identified the key programme delivery policies required and expected Programme Management tooling. Bakkavor face the challenge of managing disparate IT systems and are focused on a successful ERP transformation, including the rollout of S/4HANA across multiple sites and the consolidation of their ERP systems. We are leading the delivery on the customer side and to help them successfully get back on track to deliver their transformation. Bakkavor Delivering S/4HANA across multiple sites and rationalising their ERP systems.
AWE Continuing to keep the UK safe and secure
We are leading the Business Digital Capability Transformation Programme - enabling AWE to effectively realise its wider commitments by adopting industry standard design and manufacturing planning and execution processes. Success means information and work in the design and manufacturing domains is able to flow more effectively, errors and manual interventions will be reduced, and staff are upskilled to work effectively in a modern operational environment.
Alternative Futures Group
Culture change through digital transformation
Slimming World Resetting the programme for true business transformation
Our team are actively involved in designing their Culture Change Programme and roadmap, which is one of the five pillars of their growth strategy over the next three years. Additionally, their digital strategy is another essential pillar, both of which necessitate robust Change Management support. We are focused on how we can best assist in delivering these transformative initiatives to underpin their nationwide growth.
We’re recovering a programme that launched in late 2022, evolving into a more strategic and impactful business transformation journey. Our PMO experts deployed a new set of tools and processes to help Slimming World mature its emerging enterprise PMO function.
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