Appendix F
2022 Community Interest and Opinion Survey
NPD Park/Facility Satisfaction
Recent users/visitors of NPD parks and facilities express increasingly favorable satisfaction with these experiences (significantly higher from 2017).
A majority are now “completely satisfied” (scores of 9 and 10 on a 0-10 scale) across each attribute, and the average ratings are consistently about ½ a point higher vs. 2017 scores. The District scores highest on overall safety, followed closely by cleanliness/upkeep and one’s overall experience. The lowest (but still very positive) ratings for “service from Park District staff” are mostly due to a large number of neutral ratings (suggesting many visitors could not offer an opinion if they did not engage with staff during recent visits).
2022 Satisfaction with NPD Parks and Facilities (n=418+ recent users/visitors who responded)
Avg. 0-10 Rating 2022 2017 8.7 8.3
Overall experience
10%
26%
61%
8.7
8.4
Cleanliness, maintenance, and upkeep
11%
19%
65%
8.9
8.5
Safety
10%
20%
68%
Access (parking, paths, entrances/ exits)
4%
12%
25%
58%
8.6
8.1
8.2
7.7
Service provided by Park District staff
14%
13%
19%
52%
% Dissatisfied (0-4) % Neutral (5) % Slightly Satisfied (6-7) % Very Satisfied (8) % Completely Satisfied (9-10)
Q8. Thinking about those parks and facilities you recently visited, please rate your overall satisfaction with the following. (on a 0 to 10 scale). Values under 4% are not shown.
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146 Naperville Park District | 2023 MASTER PLAN
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