Appendix K
Recreation Programming Plan
Appendix D: Program & Service Evaluation Procedure & Template Questions
PROGRAM & SERVICE EVALUATION PROCEDURE
Overview Having full knowledge of the community’s needs, interests and behaviors is essential for program and facility development. Needs of the community are determined through community surveys, program evaluations, Recreation staff meetings, trend identification and participant input (both formal and informal). Examples of some of the efforts to assess constituent needs include: Program, Membership and Facility Evaluations - conducted throughout the year and seasonally for seasonal facility operations. Evaluations are conducted using the Program & Service Evaluation Procedure outlined below. Results are compiled and shared with appropriate Recreation staff responsible for the programs, memberships, or facility operations. Evaluation results are reviewed at minimum quarterly, and more often for seasonal facilities. Customer Comments – included on the program and facility evaluations. Attendance Numbers – compiled from daily attendance at drop-in facilities, such as Centennial Beach, Paddleboats, and Sportsman’s Park Trapshooting Range. Attendance numbers are tracked annually. Participation numbers – tracked through the recreation software system. Comparison reports are generated to evaluate participant data from prior seasons. Participation numbers are tracked quarterly. Membership numbers – tracked through the recreation software system. Comparison reports are generated to evaluate membership data from prior months and years. Membership numbers are tracked annually for Centennial Beach and monthly for the Fort Hill Activity Center. Program and Service Statistics - appropriate program and service statistics are monitored and evaluated. References to statistics are used in making decisions for programs, program improvements, and assisting with meeting target measurements and strategic objectives. Implementation of the Public Participation Process – includes community meetings, open houses, review teams and focus groups. Meeting notes are collected and considered during program and project planning. Implementation of the process occurs in conjunction with capital projects or events. Community Interest & Opinion Surveys – includes the completion of a statistically valid survey of the community. Community surveys are conducted every 3 to 5 years. Local program and service trends are identified through survey results and assist in the development of agency goals and objectives.
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Naperville Park District Recreation Programming Plan
Updated and Approved 2/11/21
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Naperville Park District | 2023 MASTER PLAN
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