Client Care Charter

Client Care Charter Our Promise to You

bland

www. scruttonbland .co.uk

As your adviser we understand how important it is that we continually review and improve the services we provide to you. Our Client Care Charter outlines what you can expect from us and is our promise to you.

Our promise:

Accessible and approachable We will always provide you with at least two points of contact and the option to contact us by phone, in person or online. Professional and unbiased We are proud of our independence and promise to act for you with impartiality and without prejudice. Transparent and fair We will clearly explain our pricing structure from the outset and will never act on your behalf without your agreement. Timely and efficient We promise to respond promptly to your enquiries

Clear and concise We believe in providing clear advice and effective solutions and will always avoid ‘jargon’ in our correspondence with you. Honesty and trust We will always act with discretion and integrity and are committed to putting your interests first and foremost in everything we do. Listen and improve We regularly seek feedback from our clients and use this feedback to improve our service whenever we can. Tailored and personal We will always take the time to understand your individual needs and deliver insightful advice tailored to you.

and to resolve any issues that you may have efficiently and professionally.

To find out more about our Client Care Charter , or to discuss any aspect of our service, please call us directly on 01206 838 400 or email: clientcare@scruttonbland.co.uk

How to contact us: By post Scrutton Bland Group 820 The Crescent Colchester

CO4 9YQ By phone 01206 838400 By email clientcare@scruttonbland.co.uk In person Visitors are welcome in all of our offices. Our offices are open during office hours and have a staffed reception.

Cambridge 01223 928065

Colchester 01206 838400

Diss 01379 643444

Ipswich 01473 267000

bland

@scruttonbland

Scrutton Bland Financial Services Limited is authorised and regulated by the Financial Conduct Authority 0074/02/2017/ECG

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