• Collaborate with the departmental operational teams, supporting the process of planning how best to deliver the Summer Accommodation business. Provide the team with regular communication and updates throughout the year to ensure they are kept up to speed with bookings and can input their ideas to assist with the improvement and enhancement of the service. • Assist in the financial management of the Summer Accommodation business by supporting the Summer Business Leadership Team and the Accommodation & Sales Executive in the creation and implementation of an annual sales strategy to achieve/exceed annual income targets as agreed with the Associate Director. • Assist in benchmarking current services against competitors, and support the identification of potential new target markets and opportunities for product and service innovation. • Assist with the necessary resource planning regarding Summer Business, in particular the recruitment and training of temporary summer staff. • Collaborate with the departmental lead for Health and Safety to ensure that the Summer Business operation complies with all relevant legislation and guidance. • Ensure that any IT systems related to the summer business which support customer experience, productivity and reporting are optimised. • Work with the administrative team to collect and analyse customer feedback. • On a rota basis, respond to and assist out of hours teams when they are unable to deal with any issues relating to Summer Business. • Commit to continuous professional development, sharing knowledge & expertise with the wider team to support service delivery in line with best practice. Other Conditions (for senior staff, where appropriate) As a senior member of the University the following applies: • You are expected to work such hours as are reasonably necessary to fulfil the duties and responsibilities of the role. • You may be required to work such additional/different hours as may from time to time be necessary for the proper and efficient discharge of duties which may include evenings, Saturdays, Sundays and bank holidays. • You may be required to regularly travel to other sites as necessary. General • Assume other reasonable duties consistent with your role, as determined by a senior manager, which may be assigned to you anywhere within the University. • Undertake health and safety duties and responsibilities appropriate to the role. • Work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work. • To personally contribute towards reducing the University’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 – 2022). • Undertake continuous personal and professional development, and support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities. • Make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness. • Conduct all financial matters associated with the role in accordance to the University’s policies and
procedures, as laid down in the Financial Regulations. Key Working Relationships • Associate Director, Retail, Catering and Accommodation • Residential Operations Managers • Residence Managers • Accommodation Services Manager and team • Accommodation & Sales Executive • Marketing & Communications Manager and team • Student Experience Manager and team • Residence Assistants and Wardens • Finance team • Accommodation Partners’ management teams • University’s Health & Safety team
• Student Services • Dean of Students • Estate Services
Specific Management Responsibilities • Budgets: Hall Improvement Budget • Staff: Temporary summer business team based in Halls (maximum 12) • Other (e.g. accommodation; equipment)
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