Person Specification
Specialist Knowledge/Qualifications • Degree or equivalent experience • Previous direct experience
planning skills with a wide degree of creativity and latitude Research, Teaching and Learning • Demonstrates capacity to share knowledge and experience. • Willing to develop capabilities Professional Practice • Works collaboratively in a team and where appropriate across or with different professional groups. • Continually develops own area of specialist knowledge Planning & Managing Resources • Manages resources effectively and with financial caution to ensure delivery of a high quality but cost -effective service • Plans, prioritises and organises activities to achieve objectives within the allotted period Teamwork • Uses initiative or creativity to enhance the qualities available within a team. • Works collaboratively in a team and where appropriate across or with different professional groups Student experience or customer service • Builds and maintains positive relationships with students, relating their actions and or omissions and those of others to the student experience ensuring they are never below an acceptable and reasonable standard Creativity, Innovation and Problem Solving • Suggests practical solutions to new or unique problems. • Demonstrates ability to think laterally and imaginatively when dealing with challenges. Please make sure you provide evidence to demonstrate clearly how you meet these criteria, which are all essential unless marked otherwise. Shortlisting will be based on your responses.
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accommodation management • Knowledge of accommodation management software, including allocations, configuration and finance interface (knowledge of UAL’s KX system and accommodation provider’s TCAS, StarRez systems are desirable) • Previous commercial business management experience Relevant Experience • Relevant experience in managing direct & indirect staff members relationships • Can demonstrate experience in commercial enterprise, financial acumen and ability to manage multi-faceted summer business responsibilities • Experience of: disciplinary management, safeguarding support, welfare and health & safety management within a hall of residence or similar environment • Can demonstrate experience in handling customer service issues and high level problem solving skills • Has experience of tenancy management and all associated activities including breaches, disciplinary actions, inventory checks, damage charge management, inspections, etc Communication Skills • Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way Leadership and Management • Motivates and leads a team effectively, setting clear objectives to manage performance. • Demonstrates ability to deliver focused support to team members as required. • Self-motivated with a positive and professional approach and can when required, work under pressure to tight deadlines with limited support • Demonstrates ability to deliver focused support to team members as required. • Must possess excellent organisational and
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