Job Description
leased halls and the processing of these through the accommodation management software in line with the University’s financial regulations. • Working with the Accommodation Services team organise and supervise all residential matters in the designated Hall including the allocation of rooms, check in/out process, transfers, early departures, etc. • In conjunction with the Accommodation Services Finance team enforce the residential debt management process and when necessary, apply to the court for possession or a money judgement. • The role holder will act as the primary point of contact for all initial investigations & management of breaches of tenancy in their designated Hall. In respect of any incidents/disciplinary issues notified by residents or the Accommodation Provider, ensuring all relevant action is executed in accordance with the Tenancy Agreement and fully documented and will update all relevant systems and if required escalate to the Residence Manager (Intervention, Welfare & Conduct). • Meet regularly with the Wellbeing and Social Reps to review recent events and pastoral cases, providing advice and guidance where necessary. Produce a report following the meeting, escalating relevant cases. • Working in-conjunction with the Residential Operations Manager (Business Standards & Compliance), ensure the Accommodation Provider organises and executes day-to-day housekeeping, security and maintenance arrangements for the building and external areas ensuring compliance with Health & Safety and related relevant regulations e.g. Fire, Water, Gas, Lifts, etc. • Working in-conjunction with the Residential Operations Manager (Business Standards & Compliance), through monthly meetings and frequent reporting ensure the Accommodation Provider organises and executes all the services specified under the lease agreement in accordance with the relevant lease agreement, legislation, regulation or Approved Code of Practice. This includes but is not limited to Finance, Building Maintenance, Plant and Equipment, Energy & Sustainability. • In conjunction with the Accommodation Provider conduct joint termly inspections of rooms and communal areas ensuring appropriate action is taken based on findings. Undertake a full annual building inspection producing a report considering the landlord’s obligations under the lease agreement, ensuring compliance with relevant legislation, regulations and codes of practice. • Ensure conversance with Health & Safety law and secondary legislation in the context of building management taking proactive steps to manage the Health, Safety and security of all residents. This will include but is not limited to managing the timely provision of aids & adaptions, the review of fire risk assessments, other risk assessments and method statements, undertaking site audits and visual inspections. To produce frequent reports, escalating any code of practice or non-compliance within appropriate timescales to the Residence Manager (Health and Safety). • Work with relevant internal stakeholders to ensure all processes, policies, procedures, systems and software are fit for purpose in respect of residence management. Recommend and implement solutions to address ineffectiveness and inefficiencies • Build and maintain good relationships with local stakeholders, including but not limited to the emergency services and Tenants’ Associations. Commercial Summer Business: • Support the Summer Business Leadership Team and the Accommodation & Sales Executive in the practical delivery of the summer business programme. • Assist the Accommodation & Sales Executive when undertaking the annual planning that is required to operate a successful Summer Accommodation business which includes (but is not limited to) sourcing appropriate information and providing support to the annual process of rate setting, agreeing dates, the availability of accommodation and liaising with the relevant property providers regarding planned maintenance and refurbishment of Summer Halls. 9
Job title:
Residence Manager (Commercial Business) Residential Operations Manager
Accountable to: Contract length: Hours per week: Weeks per year: Salary:
Permanent
£40,454 - £44,865
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What is / Who are Accommodation Services? The University of the Arts London is a higher education institution specialising in art, design, fashion and media, which is comprised of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. It is Europe’s largest provider of education in art, design, fashion, communication and the performing arts which brings together over 19,000 students from over 100 different countries, including 2,250 further education students, 14,000 undergraduates and 2,700 postgraduate and research students. Accommodation Services currently accommodates over 3100 students in 12 halls of residence located throughout London on fixed term tenancies. The department is comprised of Central Accommodation, Residential Operations, Communications & Marketing, Finance, the Social Programme and Commercial Summer Business. We are a truly vibrant multidisciplinary, multicultural and diverse team, priding ourselves on innovation, high standards, customer focus and the student experience. What is the purpose of the role: The post holder will be an experienced Residence Manager specialising in Commercial Business management and will provide support within the department for activities related to the growth, management, administration and operation of Summer Accommodation business under the guidance of the Summer Business Leadership Team, though line managed by the Residential Operations Manager (Business Standards & Compliance). On a practical level, this means assisting with overseeing the resources required to successfully deliver the current £1million business across the portfolio during the summer months. On a strategic level, the post holder will support the development of the business’ achievement of targeted growth year on year, and continuing building a reputation for high quality customer service and delivery. The post holder will also be responsible for the effective management of a designated hall, occasionally, providing support or cover at other halls or sites in the portfolio. As a member of the department’s senior management team, the role holder will be expected to contribute to the continual development of the department, encouraging innovation and assisting in ensuring that policies and procedures in relation to Commercial Business are fit for purpose and reflect best practice.
Duties and Responsibilities: Residence Management
• Will be a point of contact for all residents, both in person, by telephone or email. Respond to and deal with general enquiries (signposting as necessary), in accordance with standard operating procedures, statutory guidelines, relevant service level agreements and codes of practice, ensuring a customer focused approach. • Review and agree monthly damage charges as assessed and provided by the accommodation provider in
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