Job Description
Head of Portfolio Management role is to run our portfolio management, working across both local and National Client portfolio so as to: • To manage and provide leadership to our Portfolio Property Management team in London • Be a market figurehead and provide sector expertise in the Portfolio Management space. • Provide an effective estates service in accordance with our clients Contracts • Taking a proactive view of our client’s portfolio identifying opportunities where service can be improved or added value realised. • Ensure that the service provided are in line with our clients Contracts and also the SLA’s/KPI’s • Instructing and directing 3rd parties on the estate including solicitors and other professional advisers • Developing and maintaining a strong working relationship with individuals within our Clients business. • To manage client contracts • To assisting with the growth of our property management business and to play a role in business development. Including leading large portfolio tenders. • Ensure that the team work in line with BNPPRE processes and procedures KEY DELIVERABLES • Main point of contact in respect of the portfolio clients • Set, manage and report on the Portfolio Management business plan as part of the wider Department business plan. • Lead client reporting in relation to all Landlord and Tenant matters to each of our clients • Develop and maintain strong client relationships • Maintaining the client database in a timely and accurate fashion in accordance with agreed procedures and timescales • Proactively identify opportunities where business can be generated • Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities
• Reporting to clients on a regular basis in accordance with clients requests both ad hoc and structured • Ensure delivery of service by generating effective working relationships with other members of the team both in Birmingham and Nationally • Provide best in class customer service to internal and external customer base • Maintain regular and effective communication with clients and tenants • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR • Maintain good staff morale and staff retention
Person specification
QUALIFICATIONS • MRICS or similar
• Degree level education • Clean driving licence
EXPERIENCE/SKILLS • Working with Clients at a high level • Broad knowledge of commercial property gained either in Private Practice or the Corporate Sector • Management of Property portfolios with evidence of effective delivery • Growing the business both organically and through new leads.
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