Find emotional support here at Cigna Healthcare
This guide can help you know where to turn for help.
Offered by Cigna Health and Life Insurance Company or its affiliates
979278 09/23
You deserve to feel happy
It’s more important than ever to protect your mental health. Mental health includes your emotional, psychological, and social well-being. It affects how we think, feel, and act. Behavioral health support is included as part of your Cigna Healthcare SM plan. Use this guide to connect with the right resources for your mental, physical, and emotional well-being.
Connecting to care
Crisis conditions
Seminars
Digital resources
Crisis conditions
Seminars
Crisis conditions
Connecting to care
Digital resources
Home
Emergencies happen. Here’s where to turn for help.
You can always call the number on your ID card. Our behavioral support staff, made up of licensed, experienced mental health professionals with a master’s degree or higher, is available 24/7 to offer: • Real-time response to crisis situations. • Help managing your care after regular business hours. • Information on how to access valuable community resources.
Other important phone numbers for crisis support.
National Suicide Prevention Lifeline: Call or Text 988
Crisis Text Line: Text HOME to 741741 (anywhere in the U.S.)
Cigna Healthcare Veterans Support Line: Call 1.855.244.6211
National Domestic Violence Hotline: Call 1.800.799.7233
Text LOVEIS to 1.866.331.9474
Connecting to care
Seminars
Crisis conditions
Connecting to care
Digital resources
Home
Why behavioral support matters.
A large network of quality behavioral specialists – including virtual providers. When you need behavioral support, myCigna ® makes it easy to connect with the right care – in person or virtually. 1 • Visit myCigna.com ® • Use the myCigna App 2 Once you log in, select “Therapist” or “Virtual” for a list of virtual behavioral health providers. You can also click on “Find Care & Costs.” From there, search “Doctor by Type” and select a behavioral health provider in your network. Your search results consider factors like your age, your reason for seeking treatment, the type of treatment you’re looking for, your preference for virtual vs. in-person care delivery options, and more. Important billing information. Virtual care: The cost of an appointment is the same as an outpatient office visit to an in-network provider. Your cost-share is administered according to your company’s plan design. In-person office visits: Copay/coinsurance and deductibles apply.
1 in 4
92%
suffer from a mental health condition. 3 adults
of adults with mental disorders also have medical conditions. 4
We make it easy to access support. • Over 206,000 providers are in Cigna Healthcare’s virtual care network – it’s the largest in the country. 5 • Fast Access Network providers offer first-time behavioral support appointments within 5 days. 6 • First-time appointment in forty-eight hours or less; 2-day appointments available through provider partners: Alma, Bicycle Health, Brightside, Headway, Meru Health, and Path.
Digital resources
Seminars
Connecting to care
Crisis conditions
Digital resources
Home
These services provide real-time support via live video or texting. Explore the following services to determine which one best fits your needs and lifestyle.
Help for you, whenever and wherever.
It starts at myCigna. Using the myCigna website or app, you may have access to a range of dedicated resources that help support mental health.
Ginger 9 provides in-the-moment emotional care – including coaching, therapy, psychiatry and self-care resources – all from the privacy of a smartphone. It helps you manage anxiety, depression and daily stressors. MDLIVE licensed therapists and board- certified psychiatrists can get you back to being your best if you’re feeling overwhelmed, stuck or just not like yourself. It offers talk therapy and coping strategies, plus psychiatric services to assist in assessments and medication management. Meru 9 combines the best of science, technology and human support to help you overcome mental health challenges. You can schedule a free screening session right now. Talkspace 9 provides personalized care for all – by making mental health access safe, quick and easy. You can expect immediate, responsive care to support your diverse needs.
Here’s how to get started: 1. Log in to myCigna . 2. Click “Find Care & Costs . ”
3. Click and then select “Doctor By Type . ” 4. Select “Behavioral Health Counselor.” 5. Answer the questions, then select “Go Virtual . ” 6. Choose your options.
Digital resources get results. • Over 70% of Ginger members saw an improvement in their depression and anxiety symptoms within 10–14 weeks. 7 • 78% of Talkspace members reported improvement within weeks. 8
Seminars
Seminars
Crisis conditions
Connecting to care
Digital resources
Home
Knowledge is power against behavioral health issues.
You can get expert advice and information about mental health in this behavioral awareness seminar series - available at no cost.
Topics include: • Children and Families • Autism Awareness • Eating Disorders • Substance Use Disorders
We are here to help. If you need further assistance navigating to the right behavioral health resource, please call the number on your ID card. And, you can always visit myCigna for access to these resources and detailed information about your benefits plan.
Seminars
Crisis conditions
Connecting to care
Digital resources
Home
1. Cigna Healthcare provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. Refer to plan documents for complete description of virtual care services and costs. 2. Customers under age 13 (and/or their parent/guardian) will not be able to register at myCigna.com. The MyCigna mobile app does not have the same functionality/capability that is available on myCigna.com. App/ online store terms and mobile phone carrier/data charges apply. 3. John Hopkins Medicine.“Mental Health Disorder Statistics.”January 24, 2022. https://www.nami.org/NAMI/media/NAMI-Media/Infographics/GeneralMHFacts.pdf. 4. Behavioral Health Insights, Cigna Healthcare Book of Business claims data 01-1-22 through 12-31-22 for customers/clients who purchased behavioral and medical through Cigna Healthcare. Adults only. Results may vary. 5. Internal unique provider data as of August 2023. Subject to change. 6. Five days for routine therapy. First-time appointment in forty-eight hours or less; available through provider partners: Alma, Bicycle Health, Brightside, Headway, Meru Health, and Path. 7. Cigna Healthcare Book of Business with Ginger April 2021–December 2021. 8. Evernorth Book of Business data, 2021. Results may vary. 9. Program services are provided by independent companies/entities and not by Cigna Healthcare. Programs and services are subject to all applicable program terms and conditions. Program availability is subject to change. Program not available in all states. This document is for informational purposes only. It is not medical advice. Always consult a doctor for appropriate examinations, treatment, testing and care recommendations, including prior to choosing another provider for care. In an emergency, dial 911 or visit the nearest emergency room. Programs and services are subject to all applicable program terms and conditions. Product availability may vary by location and plan type and is subject to change. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., Express Scripts, Inc., or their affiliates.
979278 09/23 © 2023 Cigna Healthcare. Some content provided under license.
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7Made with FlippingBook - professional solution for displaying marketing and sales documents online