• Monitor that all agreed operational targets and service level agreements in place with the Trust, partners and other clients are met, with specific emphasis on performance, quality and achieving best value. Put in place recovery plans where performance falls below agreed performance standards. • Ensure the effective monitoring and management of operational risk in site service teams and client sites and liaise with the Director of Performance and Improvement on risk management. Team Management • Through expert leadership, drive a culture of high performance standards in hard and soft FM through effective management and monitoring across all areas via the use of operational plans and real time data and reporting using CAFM system, with agreed annual, quarterly and monthly targets. • Following expert analysis, synthesis and interpretation of complex data, ensure that business processes and capability are streamlined to maximise the benefits of working across varying service teams, where there are specific patient and cost benefits. • Analyse performance across the site in relation to performance targets and strategic objectives, developing strategies and business plans, providing advice in areas where expert opinion differs and where significant barriers to understanding and acceptance exist. • Focus all services on performance and outcomes for patients, ensuring that agreed performance standards are achieved and instilling a culture of continuous performance improvement, innovation and efficiency. Apply a similarly rigorous approach to the provision of service to CEF external clients and partners, overcoming barriers that exist to understanding and acceptance. • Monitor that all agreed operational targets and service level agreements in place with the Trust, partners and other clients are met, with specific emphasis on performance, quality and achieving best value. Put in place recovery plans where performance falls below agreed performance standards. • Ensure the effective monitoring and management of operational risk in site service teams and client sites and liaise with the Director of Performance and Improvement on risk management.
Candidate Brochure 18
Made with FlippingBook Ebook Creator