Our Strategic Plan 2020-2025 With a 50-year community services history in Surrey, Options Community Services is widely respected as a leading provider of support services and housing for vulnerable populations across the City of Surrey and its surrounding communities. After consultation with our community members, including our board of directors, executive team, and management in 2020, we embarked on our five-year strategic plan. 2020-2021 was a period of enormous (global) change, uncertainty and pandemic disruption. Despite these challenges, we persevered to build, develop and launch new initiatives from our plan in thanks to our resilient Options team. At Ted Kuhn Towers, we implemented paramedic services on-site through a new partnership with BC Emergency Health Services. We launched our Risk Management and Enterprise Management assessment, streamlined our organizational structures to ensure we met our commitment to quality service delivery and completed a robust audit of our information systems, including a cyber-security review. The strategic plan is a five-year journey, and we are pleased with the progress made to date as we move to the next phase of delivering upon our priorities.
Our Strategic Priorities:
Designing our organizational systems for operational excellence Systems
We will prepare for ongoing growth by becoming an even more nimble, adaptive, and resilient organization.
Growing our culture of learning People
We will encourage leadership throughout our organization, ensuring shared and continuous learning—including from you, our community.
Community Leading boldly and proactively
We will focus on serving the needs of our communities, while investing in our partnerships to develop new streams of funding and support.
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