Annual Report (2021-2022)

Volunteers Every year, hundreds of people generously donate their time and skills to our programs, including: − Responding to calls from individuals in need of emotional support, crisis intervention and community resource information at the Fraser Health Crisis Line − Providing maintenance support to the Family Resource Programs, including repairing the fence, washing toys, and updating the play structures to provide a safe environment for children to play − Coaching new parents on breastfeeding and assisting cooks with preparation and serving of meals at drop-in groups − Facilitating a weekly art program to teach Clubhouse members new techniques and skills − Organizing Diwali, Winter Holiday, Lunar New Year, and Nowruz celebrations for newcomer immigrant and refugee families − Co-facilitating sessions for newcomers in 10 different languages to assist them in recognizing and understanding racism and microaggressions − Assisting in running a COVID-19 vaccination campaign, which included a vaccine clinic and provided a variety of language supports for over 250 attendees − Supporting newcomers to learn about indoor and outdoor gardens, and explore nature in Surrey through virtual and in-person group activities − Contributing their knowledge by sharing their cultures and participating in cultural exchange with newcomers, and making social connections at the Culture Café − Providing language support for staff and clients to better communicate during the program services − Providing free income tax clinics for low-income individuals

We couldn’t do it without you!

270 Volunteers

26,223 Hours contributed by volunteers* $804,987 Estimated value of volunteer service to OCSS

*Excluding Board of Directors

At the Fraser Health Crisis Line, a small staff team supports and supervises a large, diverse and ever-changing group of more than 160 volunteer call-takers. Without volunteers, the Crisis Line could not operate 24/7. No experience is needed, as extensive training and ongoing support is provided.

We Need You!

If you are interested in volunteering, please visit options.bc.ca/volunteer-at-options for more information.

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