job description
• Overseeing the completion of daily, weekly, monthly and other periodic checks. Ensuring that these are carried out correctly and logged correctly. • Ensuring that there is a positive and proactive culture towards health and safety within the cluster, with your team having a good understanding of requirements and actively ensuring that these are being upheld. • Involvement in the risk assessment process and ensuring that risk assessments are adhered to working closely within H&S framework team. • Inducting contractors & out of hours partners and ensuring that they work in a safe & effective manner. • Utilising the company health and safety system to ensure that records are reflective of the situation at site and documentation is present and in date. • Ensuring that any actions resulting from audits or risk assessments are completed within the set timeframe. • Leading and providing support on all Health and Safety audits, from preparation to conclusion. Service Ensure that the below are in place at all sites within your cluster, both through personal involvement and also effective delegation to, and leadership of, Assistant Managers: • Actively attract five-star reviews on Google and Student Crowd platforms. • Actively provide an excellent resident experience that will reflect in NPS score growth. • Ensure that enquiries, complaints, and maintenance requests are addressed in line with the various SLAs. • Ensure that your conduct and your team’s conduct is professional, warm and welcoming at all times. (In person, in writing / via telephone). • Ensure that yours and your team’s appearance is professional, with the correct uniform being worn where applicable. • Ensuring that front and back of house admin is in place and managed appropriately, enabling swift resolution of issues when they arise. • Scheduling Team Working Patterns to effectively cover the site Operation at all times. To be able to utilise resources between your cluster sites to ensure cover is provided resulting in development opportunities and reduction on agency spending. • Management of our out of hours security provider to ensure that good service is provided overnight also. • Oversee the organising and running resident social events. Standards • Walking the site you’re at on a daily basis • Maintaining the cleanliness of the cluster to a high standard. Adhering to cleaning schedules. • Maintaining the landscaping in the cluster to a high standard. • Ensuring that reactive maintenance jobs are completed within SLA. • Ensuring that lifecycle maintenance is taking place, refreshing, and restoring communal areas and corridors.
Job Title: Reports to:
Department:
Senior General Manager
Operations
City Manager
Role Profile The Senior General Manager is accountable for the operation and performance of three sites in their cluster. Splitting time appropriately across the cluster sites according to operational requirements at any given point in time. Responsible for managing the site remotely when not at a given site, this will be done through delegation and utilising resources available for the Senior General Manager. Leads by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Achieving strategic business goals using the provided processes whilst adhering to our company values and behavioural framework. Location This is a property site-based role, and the employee is expected to work on a day- to-day basis within the property portfolio. Main Duties People • Line management responsibility for Assistant Managers & other team members within the Cluster. • Developing and utilising a coaching habit to help develop and motivate your team. • Conducting/ ensuring monthly one to ones and quarterly reviews are being carried out within the site for all staff members. • Recognising and rewarding good performance through our rewards system and Wow Awards process. • Ensuring all mandatory training at site/s have been completed. • Following aparto processes for managing performance • Developing and actioning engagement plans within your sites. • Having a proactive and strategic approach with regards to people planning. Safety Ensuring that your cluster is operating in a fully legal and compliant manner. Achieved through: • Scheduling all necessary planned preventative maintenance, ensuring that this takes place and that certification is received. • Following internal reporting processes in the event of any incidents. • Ensuring that your team’s mandatory training is fully up to date, including the provision of first aiders and mental health first aiders across cluster.
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