person specification The below underpins the service provided by apar- to, our values. We have great people who put the customers first at every opportunity. They will al- ways be encouraged to have fun whilst remaining dedicated to always improve our service. • Friendly and approachable • Can do attitude to • Able to communicate effectively with people at all levels (orally and in writing). • Good problem solving skills / ability to use own initiative • Responsive to all queries • Influencing skills and a professional approach • Student accommodation experience • Customer service experience • Basic Garda/DBS disclosure • Outgoing and happy member of a team • Enthusiastic • Encouraging teams to get involved in social functions i.e. Halloween, Christmas and Stu- dent Open Days etc. • A desire to continually develop and coach oth- ers • Willing to attend relevant training days/ses- sions • Willing to seek feedback and review ways to do things better
• Completing site standards audits across cluster and ensuring that these are consistently achieving the pass mark. • Achieving or exceeding the company standards audit pass mark, conducted by a senior manager. • Ensure your site complies with RTB and other sector standards • Ensuring that marketing collateral is displayed in line with instructions, including the removal of retired signage. • Liaise with the City Manager and Head of Operations on relevant matters. • Achieving the business goals in a timely manner through the business framework/processes provided as standard – this includes following and meeting deadline set. • Ensuring that the above is in place whilst you are at your other cluster sites, through the remote management of your Assistant Managers. • Having a strategic mindset in carrying out business/site goals and objectives. Finance • Full P&L accountability for all sites within cluster. • Fully accountable for cost control across cluster. Must ensure that budgeted costs are not exceeded. • Conduct monthly financial performance review for each site within cluster. • Understand opex and capex costs and ensure that costs are attributed to the correct budget. Leasing: • Accountable for the leasing performance of your cluster. • Instilling a sales culture within your team, where every opportunity is capitalised upon and managed through Starrez interactions. • Launching and managing the resident rebooker process, ensuring that rebooker targets are hit. • Attending accommodation fairs where required. • Developing and maintaining new and existing relationships with universities, language schools and accommodation agencies. • Awareness of competitor pricing and promotional activity. • Ensuring that marketing collateral is correctly displayed within your cluster. • Coordinating and overseeing live streams, virtual viewings and in person viewings. • Ensuring that sales enquiries are responded to within SLA and with the correct tone of voice and sales focus. • Ensure that academic year and summer revenue targets are achieved. • Responsible for identifying opportunity for dynamic pricing with the support of your Assistant Managers.
NB: This job description list is not exhaustive and may alter in light of the changing needs of the business. You may be required to undertake other duties from time to time as the company may rea- sonably require.
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