YOUR MEMBER EXPERIENCE We make change easy
The Welcome Center* Our Welcome Center team of customer care professionals and registered nurses help ease your transition by: • Helping to establish a primary care provider that fits your needs • Facilitating the transfer of medical records • Walking through MyChart activation and how to link it to your past MyChart account • Updating your medical records through a verbal interview • Reviewing any upcoming appointments that need to be scheduled • Walking through any preventive services needed Contact the Welcome Center at 1 (608) 250-1134 (TTY: 711 ).
* Service only available when selecting an SSM Health primary care provider. ASO and Federal employees should contact Member Services at 1 (800) 279-1301 for member onboarding assistance.
Member account Visit DeanCare.com/Login and use your member number located on your ID card to activate your account.
MyChart Visit DeanCare.com/MyChart to activate your account. • Send and receive secure messages with your primary care provider • Schedule appointments • Get lab results • View and pay your medical bill • Request prescription refills and more
• View insurance plan details • Request member ID cards or download a digital copy
• Change your primary care clinic • View and pay your premium bill • Review past claim details and more
8 | 2024 Group Insurance Plans
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