FY20 Mid-Year Review

Accountable

Own all Managerial Failings as the accountable executive

Legal Affairs Department

Safety & Security Department

Audit & Compliance Department Realigned Audit, Risk, Records management and Compliance units Strengthened risk management department to get senior leadership to be more accountable for risks. Established ERM process Successful external audit system process Converted Auditor’s lack of transit experience into learning experience

Engagement Department

Diversity & Equity Department U.S. Small Business Administration Recognition Successful realignment of DBE goals Successful push of DBE goals on more than 2/3 of all procurements

Business Intelligence Department

With the appropriate strategies in place, JTA has won all of its administrative complaints, won all of the lawsuits that went to trial this year Settled the largest paratransit case threatening JTA with seven-figure exposure Negotiated AFSCME CBA Brought in legal experts to assist Finance with intractable issues Economic Development Function Successfully developed APTA, ULI, and Industry TOD peer reviews Successfully planned Jax Chamber, 5 th Annual SOTA and TOD Industry Forums and secured COJ Planning Partnership Successfully integrated employees into TOD working group

Stood up a successful realignment of Customer Service, Human Resources, Investigations, Training Identified HROD failures and reconfigured for direct line of sight of accountability through BI on customer service, Lytx, Training and Operations interfaces Provided AVP with opportunity to represent JTA at TCRP, local Talent and Organizational Development units

Successfully empowered department to strategically use their resources with a combination of employee and private contractors to stand up AMELIO Successfully navigated the 3 ½ month downtime of JEMMS for the conversion to AMELIO Successfully navigated ELT integration into dashboard use.

Achieved 2 SMS-trained officers One of 8 transit agencies on the DHS Surface Transportation Advisory Committee Completed SMS/PTASP Training for Executives Expanded safety department to include facilities expert and UAV expert Tier 1 Gold Bus Safety Award

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Strategic Planning Function

Authority Wide Project Management

Marketing and Communications Function

Government Affairs Function

Action Network and strategic mobility and workforce development presentations Drug & Alcohol Awareness Program • Successfully facilitated back up assistance for imminently retiring specialist

Successfully integrated JTA’s Blueprint for Transportation Excellence, Goals and Objectives, Transformative Initiatives and Milestones into a single, easy to understand process approved by CEO, and Board that is informed by Senior leader retreats

Successfully shepherded Board Chair and Committee bylaws amendments Successfully facilitated board committee structure redesign Working groups on Ridership, FMLM, Urgent Risks, Branding (JRTC @ LaVilla) highly functioning

• Took over for a retiring VP to a failing director and rescued FCBOH event, ReadiRide and regional Branding, MOVE and NEXT Strategies and roll out after midnight resignation • Developed alternative structure • Increased non-farebox revenue

Secured win-win for BUILD grant Secured TOD Planning Grant Successfully bid its consultant contracts

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