People Management
> Manage the activities, training and welfare of the site team to deliver excellence
> Develop new operational structures in line with agreed budgets.
University Relationship
> Undertake and manage liaison and performance monitoring between the University and CLV
> Maintain on-going and effective working relationships with the university staff, student residents and student bodies > Liaise with the university client, student bodies (e.g. student union) and individual students over complaints and matters covering all aspects of the accommodation
Service Delivery and Customer experience
> Monitor the quality of service delivery ensuring that service delivery levels meet the Service Level Agreements, high levels of customer satisfaction are delivered and there is continuous improvement of the service
> Monitor the quality and cost effectiveness of suppliers and services for the site
> Ensure there is a fast and efficient way in which complaints are resolved
> Perform regular internal audits to ensure that that the building is safe and compliant
> Manage and oversee the delivery of the site’s student experience programme
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