Current New Homeowners - Satisfaction with Home Construction
Satisfaction with Overall Quality of Construction and Building Process
Figure 35: Satisfaction with Overall Quality of Home Construction, 2020
The majority (83%) of current new homeowners reported they were satisfied with the overall quality of construction. The proportion of those who were very satisfied declined froma peak of over half (55%) in 2010 to approximately a third (34%) in 2020. The most satisfied new homeowners included those who custom built their home (90%) and repeat home buyers (86%). Those 55 years of age and older were more likely to be satisfied with the quality of construction in their homes (90%) as were those in homes aged 6 to 10 years (88%).
4%
13%
83% Satisfied with overall construction
34%
49%
Very satisfied
Somewhat satisfied Not very satisfied
Not at all satisfied
Don’t know
Base: (n=535)
Figure 36: Satisfaction with Overall Quality of Home Construction, 2002-2020
4% 5% 6% 4% 5% 4% 3% 4% 4% 3%
4% 3%
4%
11% 13%
11%
13%
37%
38%
39% 36% 45%
43%
43%
43%
53% 49%
56% 52% 54%
55%
49%
48%
42% 44%
34%
32%
2002 (n=602)
2004 (n=601)
2006 (n=400)
2008 (n=400)
2010 (n=397)
2012 (n=400)
2014 (n=305)
2016 (n=302)
2018 (n=414)
2020 (n=535)
Very satisfied Somewhat satisfied Not very satisfied
Not at all satisfied
Don’t know
Some current new homeowners purchased their home from a builder or developer before the construction of their home was finished (40%) or custom-built their home (10%). Close to 85% of homeowners who bought a presale home (83%) or custom built their home (84%) were somewhat or very satisfied with the overall building process. Among the 10% who custom built their home, 88% were satisfied with the build time compared to 78% satisfaction among those who purchased a presale home. Over 80% of both homeowner groups were satisfied with the cost of budgeting their home. Satisfaction with the ongoing relationship with the builder/developer/contractor was higher among those who custom built (80%) compared to those who bought a presale home (61%).
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