Current new homeowners who were the most satisfied with the overall building process included men (87%) and those aged 55 and older (86%).
Figure 37: Satisfaction with Building Process, 2020
The actual building process overall
43%
40%
11%
4%
Cost and budgeting of your home
37%
46%
9%
5%
3%
Time it took to build your home
43%
37%
10%
8%
The ongoing relationship you had with the builder/ developer/ contractor
37%
28%
17%
14%
4%
Very satisfied Somewhat satisfied Not very satisfied Not at all satisfied Do not know/not sure
Base: (among those with custom built or presale homes n=288)
After a decline in 2018, satisfaction with the building process mostly rebounded to 2016 levels. More specifically, satisfaction improved with the overall building process (from 79% in 2018 to 83% in 2020), the time it took to build the home (from 77% in 2018 to 80% in 2020), the cost and budgeting of the home (from 74% in 2018 to 83% in 2020) and the ongoing relationship with the builder/developer/contractor (from 64% in 2018 to 65% in 2020).
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