The results We found that nearly 78% of customer conversations could be grouped within 4 of the simple intent categories, meaning that the automated voice bot could effectively manage a large number of requests. Rolling out the solution resulted in an estimated 40% of time saved for the client’s customer care agents. The immediate impact
Our solution will boost the efficiency of the contact center over time, with four intents making potentially good candidates for automation, each having average 95% rate of accuracy. These intents also formed nearly 40% of conversations within the contact center, indicating more room for scale through conversational ai solutions. Long-term benefits
Four of the call intents we defined are candidates for automation with 95% accuracy
Estimated 40% of time saved for customer care agents
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