2019 Annual Report

2019 Technological Advancements

In order to support current and future operational needs, technological improvements must be as responsive and adaptive to change. The department must also continue to be progressive in cultivating relationships with internal and external stakeholders, to identify possibilities for public/private partnerships in support of technological enhancements. The Technology Services Section accomplishments include purchasing a robotic mapping station for the Traffic Investigations Unit and utilizing the radio and internet as a marketing tool for civil service testing. The “By the Numbers” on page 30 shows the successful work the Technology Services Unit did in 2019!

CAD and RMS Software Updates The Technology Services Section reviewed the department’s Computer Aided Dispatch (CAD) and Records Management Software (RMS) and completed an overall system upgrade to version 5.7. The upgrade provid- ed needed system improvements to improve the efficiency of officer report writing and collecting data.

911 Call Dispatcher


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