PERSON SPECIFICATION
Specialist Knowledge/ Qualifications • Degree level or equivalent vocational / professional qualification or equivalent experience in Facilities Management and building services. • Prince2 or similar project management qualification (desirable). • IOSH Managing safely qualification. • An understanding of the challenges in a Higher Education environment. Relevant Experience • Understand the complexities of delivering estates and facilities services solutions, including current and future needs. • Fully conversant with relevant building compliance, its application and monitoring. • Knowledge of relevant technical guidance for soft and hard services. • Significant Senior Facilities management experience including organisational planning and lead delivery of FM services and teams across a multi-site estate. • Financial experience in managing an FM budget and financial systems (such as Agresso, ABW). • Experience of leading on stakeholder engagement and building effective relationships. • Operational management and administration of third party service partner delivery. • Working knowledge of CAFM and Helpdesk software • Experience of operational planning, exercising and delivery of emergency management and business continuity • Experience of project management within FM Services Communication Skills • Demonstrable ability to influence and build internal and external partnerships • Ability to work cohesively/collaboratively at all levels of the organisation from Executive to front line service areas. • Strong strategic, analytical, investigative and problem solving skills. • Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. • Ability to analyse and present complex data. • Ability to produce written and data reports, including writing business cases. Leadership & Management • Significant management and leadership skills. • Customer focused approach to service delivery. • Ability to motivate, lead and develop service team. Planning and Managing Resources • Ability to manage priorities with strong organisational and administrative skill. Teamwork • Proven ability to lead teams and create collaborative working environments. Creativity, Innovation and Problem Solving • Ability to make decisions and find solutions using own initiative within the constraints of given policies and procedures.
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