HEAD OF COMPLIANCE AND MAINTENANCE CANDIDATE INFORMATION PACK
The University of Manchester is a leading global institution, known for academic excellence, impactful research and a commitment to developing a world-class campus experience for students, staff and the community. We’re a proud Manchester institution and have ambitious plans for our future. Manchester 2035 is a bold new strategy that will shape our direction for the next decade. It’s about all of us – students, staff, alumni and partners – coming together to shape our ambitions and take on the challenges of the future. Research and teaching are the foundation of what we do, but the University relies on a range of roles to help create the exceptional. If you think boldly, act with integrity and celebrate difference, then this could be the place for you. As we further develop our estate, we are now looking for an accomplished Head of Compliance and Maintenance to join our dynamic team and help ensure the safety, functionality and continuous improvements of our facilities. As the Head of Compliance and Maintenance, you will play a critical role responsible for the strategic planning and development of all the maintenance requirements in our facilities. You will lead a dedicated professional and technical team to ensure compliance with statutory and regulatory standards, oversee essential maintenance and refurbishment projects, and drive initiatives that enhance sustainability and resilience of our estate. The successful candidate will possess extensive experience in a construction or maintenance role, across a similar diverse multi-site estate portfolio, with a proven track record of leading and managing teams, projects and budgets effectively. The role offers a fantastic opportunity for an ambitious and enthusiastic individual to play a key part in the continuing and future success of the University and its wider role in the north-west region
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INTRODUCTION ABOUT THE UNIVERSITY THE CITY OF MANCHESTER VISION AND STRATEGIC PLAN ABOUT THE DIRECTORATE THE UNIVERSITY ESTATES CAMPUS MASTERPLAN
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THE ROLE BENEFITS HOW TO APPLY
The University of Manchester is recognised globally for its pioneering research, breadth of teaching and learning and for our commitment to social responsibility. The world’s big challenges demand urgent action – we’re working across boundaries and disciplines to create healthier, more equal futures; helping to eradicate poverty; ensuring energy supply for future generations; and protecting our planet for the years to come. In 2024, we’ve been celebrating our bicentenary: 200 years of education and innovation. This milestone event is an exciting time to reflect on the past, recognising our key discoveries, pioneering ideas and world firsts while looking forward to what our third century could bring. OUR HISTORY The University of Manchester was the first and most eminent of England’s civic universities. Our earliest roots can be traced back to 1824 with the formation of the Manchester Mechanics’ Institution, founded as part of a national movement for the education of working men, and with the creation of the Manchester Royal School of Medicine. The University of Manchester, in its present form, was created in 2004 by the amalgamation of the Victoria University of Manchester and the University of Manchester Institute of Science and Technology (UMIST). We have a rich history of attracting brilliant minds to the University, with 25 Nobel laureates among our current and former staff and students, including Ernest Rutherford, Arthur Lewis, and most recently, Andre Geim and Kostya Novoselov.
THE PRESENT Part of the prestigious Russell Group of UK universities, The University of Manchester is one of the UK’s largest single-site higher education institutions with a broad disciplinary base across STEM and the arts and social sciences. We operate at scale with an annual turnover of £1.35 billion, a significant ongoing capital investment programme and more than 500,000 alumni. The University is a truly global institution, with a reputation for education and innovation that resonates across the world. We are consistently ranked among the top universities in the world across all significant international rankings. We are the most popular university in the UK for UCAS applications and have around 17,000 international students in our total student community. Our students come to live and study in Manchester and learn to be global citizens. They are attracted by our powerful sense of place, our academic ranking, the diversity of our courses, the impact of our social responsibility and by the city’s rich cultural and sporting heritage.
THE CITY OF MANCHESTER AND THE REGION Manchester is the original modern city, responsible for pioneering events and movements that shaped the past and continue to influence the world as we know it today. The Industrial Revolution powered by canals and steam had its origins here – alongside it came fundamental societal developments such as trade unionism, the cooperative movement and the suffragettes. THE UNIVERSITY IS A PROUD MANCHESTER INSTITUTION – INSPIRED BY ITS REVOLUTIONARY HISTORY, WE ACT COURAGEOUSLY AND CHALLENGE ASSUMPTIONS TO CREATE THE EXCEPTIONAL. We are an anchor institution: critical to the economic, social, cultural and environmental wellbeing of the city and our region. The University is committed to its local community, and we recognise the importance of our civic role. In collaboration with Manchester Metropolitan University, Royal Northern College of Music, University of Bolton and the University of Salford, we have developed a joint Civic University Agreement with the Greater Manchester Combined Authority (GMCA) and its ten local authorities to drive social and economic change in the city-region. We make a significant contribution to the city and region’s cultural credentials, with our own Manchester Museum, John Rylands Research Institute and Library and the Whitworth among the city’s cultural landmarks, and the iconic Lovell Telescope just a short drive away at our Jodrell Bank Discovery Centre. Manchester has been ranked as the top UK city to live in (The Economist’s Global Liveability Index 2022) and in 2021, the city was ranked in the top three of Time Out’s World’s Best Cities. It’s a cosmopolitan city, and its cultural life is internationally renowned. There are three outstanding professional theatre companies, the concert halls of the Hallé and BBC Philharmonic orchestras, HOME, and Europe’s fastest-growing Chinatown. Among developments enriching the area’s cultural life are the Lowry Centre and MediaCityUK at Salford Quays, the Bridgewater Concert Hall, the refurbished City Art Gallery, and the Imperial War Museum North, designed by Daniel Libeskind, in Trafford.
VISION AND STRATEGIC PLAN
Our vision is to be recognised globally for the excellence of our people, research, learning and innovation, and for the benefits we bring to society and the environment. In 2019 we launched Our future which affirmed our core purpose to advance education, knowledge and wisdom for the good of society and set out ambitious targets for the next five years. As set out when we launched our strategic plan, as we enter our third century we will review and update the strategy which has guided us over the past five years. Our future established three core goals which are encapsulated in our motto: knowledge, wisdom, and humanity:
Our future set an ambitious agenda to build on the University’s distinctive strengths, with a commitment to make a difference to society and the environment and protect our unique status as an open place of enquiry and challenge. It looked to a future where we expand our world- leading research to address the most challenging global questions and exploit our capability for interdisciplinary research; transform the way our students learn to make them the most employable graduates and truly global citizens; and ensure that all our activities make a positive difference to society. The strategic plan reinforces what already makes The University of Manchester distinctive: our excellence, openness and inclusivity, our longstanding commitment to social responsibility, our scale and breadth, our tradition of innovation, and our very close bonds with, and location at the heart of, Manchester. Universities such as ours are ideally positioned to help address many of the world’s major challenges, finding new means to deliver environmental sustainability, close the gap of societal inequalities, improve health, inform and empower citizens, and create the leaders of the future. Find more about Our future MANCHESTER 2035 Manchester 2035 is a bold new strategy that will shape our direction for the next decade. It’s about all of us – students, staff, alumni and partners – coming together to shape our ambitions and take on the challenges of the future. Through collaboration, we'll consider who we want to be and how we get there, creating a joint plan that reflects our aspirations and benefits the communities we serve. We are currently in the first phase (listening and discussing) of the process to develop Manchester 2035. We will publish the final strategy later in 2025.
• Research and discovery • Teaching and learning • Social responsibility and four themes: • Our people, our values • Innovation • Civic engagement • Global influence
ABOUT THE DIRECTORATE
The Directorate of Estates and Facilities forms part of the University’s Professional Services and it is the Directorate’s duty to manage the University estate and to provide a safe, sustainable, efficient and comfortable environment for our staff, students and visitors. We are continually improving the University estate, we construct new and refurbish existing buildings and develop imaginative and innovative landscapes. In addition, the Directorate of Estates and Facilities manages and delivers quality and customer focused services in security, cleaning, waste disposal, grounds and building maintenance, car and cycle parking. We also provide food across campus, manage teaching rooms, the University hotel and conferences and provide a comprehensive media support service. We take our responsibilities to the environment very seriously and our sustainability team work closely with all areas of the Directorate to ensure all our undertakings contribute to a sustainable environment.
THE UNIVERSITY ESTATE 229 BUILDINGS
30+ LISTED STRUCTURES
667 acres OF LAND INCLUDING FARMS, SMALL HOLDINGS & COTTAGES
887,000 GROSS INTERNAL FLOOR AREA
50,000+ ROOMS
sqm
THE DIRECTORATE OF ESTATES AND FACILITIES
• Over 80,000 reactive repair requests and over 600 'out of hours' emergency repair/requests to make safe, in both academic and residential buildings, are received per annum • Over 8,600 security incidents are attended to per annum • There are over 200 'live' projects managed by the Projects Unit at any one time; • 530,000 square metres of internal areas are cleaned each day. • 14 hectares of external areas are cleaned per week • Over 600 videos are produced per annum, including graduation ceremonies, high profile events and promotional material • There are 277 centrally bookable teaching rooms • 22,106 lamps were replaced on campus last year • There are 68 Green Impact Teams across the University • Over 7000 conference and meeting enquiries were handled last year with a total number of events of 1,060, comprising of 45,087 delegates • There are over 3,600 parking spaces on 12 car parks and over 2,700 cycle parking spaces (on campus and at Residences) • Over 4,500 tonnes of waste are recycled or disposed of per annum • 65,000 litres of fresh soup is produced on campus each year • Catered halls serve in excess of 350,000 breakfasts and evening meals each year • Over 1,800 bikes have been registered on the free University bike security marking scheme
The University of Manchester has completed a £1 billion ten-year plan to create a world-class campus for students and staff. Our Campus Masterplan 2012–22 was established to create a single campus for the University, spanning the construction of new student facilities, buildings for teaching and research, and major improvements to the public realm. Further developments to our campus will continue in the future to create an even better research, learning and working environment for our community.
HEAD OF COMPLIANCE AND MAINTENANCE
Salary: Hours: Based at: Reports to:
Highly competitive with excellent benefits Facilities Maintenance and Compliance Deputy Associate Director of Facilities Maintenance and Compliance 35 hours per week
OVERALL PURPOSE OF THE JOB: To be responsible for the strategic planning and development of the Maintenance requirement within Facilities Maintenance and Compliance, in order to achieve and maintain a customer focused service of the highest quality. To manage and direct all available resources to ensure the delivery of a cost effective and efficient maintenance service to the University. Promote the FMC working within a general framework of “best value.” Working with both Associate Director of FMS and Deputy Associate Director of FMC as part of the Senior Leadership Team. Supporting implementation of FMC strategic plans and operational priorities deputising as required for Senior Colleagues.
Ensure that all FMC maintenance activities are carried out in accordance with the requirements of the University and Directorate Health & Safety policy statements, procedures and arrangements and, particularly the Health & Safety at Work Regulations and all subordinate legislation. Lead on matters relating to employee recruitment and personal development within the Maintenance and Compliance teams. Liaise with the University P&OD Partners and other specialist colleagues as applicable, ensuring lawful guidance and best practice is applied in matters relating to welfare, performance and conduct Contribute to the delivery of the FMC, Directorate and PS Equality, Diversity, and Inclusion objectives. Represent the Directorate as agreed in meetings, committees, working groups etc. to share effective organisational approaches and best practice and ensure as far as possible that service provision is continually maintained at the highest achievable standard. Support the Deputy Associate Director of FMC in the promotion of team working and a collective sense of purpose across the broader Directorate of Estates and Facilities operation. Deputise for the Deputy Associate Director of FMC and represent the University at external/internal meetings and when agreed (with the Deputy Director). Assist the Senior Facilities Maintenance and Compliance team in the planning, development and implementation of an Estates Performance Managements System that includes a framework consistent across all operational units. In conjunction with direct reporting staff, develop Unit and Individual Development Plans for the units under your control.
Manage a delegated recurrent budget covering all expenditure and income for FMC maintenance and compliance. Work closely with the Directorate of Finance in the provision of monthly management accounts, annual and five-year budget proposals, and ensure compliance in accordance with the University Financial Regulations. Liaise with University Procurement colleagues and based on best practice within the industry / HE sectors ensure that all FMC Maintenance and Compliance activity use the most effective and efficient procurement routes, achieving cost saving where appropriate. Lead on the implementation and development of new technologies. Establish and maintain contact with other higher education institutions ensuring consistent service provision to the highest achievable standard. Develop and maintain Service Statements for all activities carried out by the FMC maintenance and compliance teams and establish and maintain SLAs wherever appropriate. Lead on the development of Policies and Procedures for Property Management and other E&F related functions as appropriate in conjunction with the wider FMC senior leadership as required. Ensure compliance with and promotion of the University policies, procedures and requirements at all times, in particular, those relating to Health and Safety, Equality, Diversity and Inclusion along with information governance and lead on embedding these within day to day working practices and ensure they are managed effectively. Oversee and ensure that the FMC Maintenance and Compliance teams supports the University’s Social Responsibility Agenda
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND DUTIES: Provide senior leadership for the FMC Compliance & Maintenance delivery operation and its teams comprising of professional, technical and administrative staff, and ensuring effective management, direction, motivation and continual professional development in line with both University and E&F core values. Thereby maximising performance levels in line with E&F strategy, related Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and in turn driving the ongoing development of strategic and policy priorities to realise the University’s strategic ambitions towards service excellence. Lead on agreeing, delivering and continually developing and monitoring the standard of FMC operations and services, in line with Estates &Facilities strategy also including related Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Develop, monitor and review long-term strategies for FMC Maintenance Operations and Service. Consulting as required with
direct reports and colleagues from the FMC Leadership team along with the wider University and external associates. Lead the continual development of customer focused services within FMC. Promote the Directorate of E&F by establishing and maintaining working relationships throughout the University. Provide high quality, responsive and efficient services by your own personal standards and professional courtesy. Ensure that all maintenance and compliance work is carried out to minimum agreed standards, and complies with legislative and statutory requirements to include: - • Ensure Statutory Compliance requirements for all maintenance activities are met across the Estate in accordance with the relevant E&F documents covering Fire Safety • Asbestos Management • Water systems including Legionella prevention • Gas safety • Electrical Installations • HVAC • Pressure systems
PERSON SPECIFICATION A first degree and/or an appropriate professional qualification to chartered level of CEng OR MRICS and extensive experience demonstrating management ability in a similar large environment with a mix of internal and external resources An established career record of accomplishment and experience in construction/facilities management, and evidence of progressive professional development Working knowledge of: • Facilities Maintenance – Operation, Policy, and Strategy • Building and Infrastructure Survey and Inspection • H&S Legislation • Building Statutory Compliance Legislation • Building Regulations • Environmental legislation • Health & Safety legislation, particularly CDM Regulations • Planning legislation • Building Architectural and MEP Design • Contractual practices and procedures • Value engineering • Procurement strategies • Whole life cycle costing • Risk management Proven leadership abilities of Maintenance Policy, Construction Health and Safety and the technologies available to deliver a comprehensive and customer focused maintenance service, gained with a comparable role and work environment Proven leadership abilities for the delivery of Reactive, Planned, and Long-Term maintenance. Knowledge of environmental sustainability issues and how these may have an impact on the University
Extensive knowledge & skills in leading and managing a large maintenance team across a diverse range of disciplines, possessing a flexible approach with the ability to initiate and manage change, and setting and achieving clear and challenging performance goals Demonstrable experience in leading and managing people/change management. Service excellence in an FM/Construction or comparable field. Qualifications leading to membership of the ILM or CMI such as MCMi and CMgr. IT literate with a good understanding of industry relevant software systems and processes Proactive approach to generating new ideas, identifying and seizing opportunities Proven strategic leadership skills and knowledge to the requirements of the post, including the ability to innovate and to drive change management and to exercise leadership across a large and complex area Influencing skills to a senior executive / management level for effectively advising/guiding reporting staff, professional peers and stakeholders, gained within a similar leadership role in a comparable working environment Liaison and networking skills in senior leadership, gained within a comparable role and work environment, with the ability to work effectively in partnership with others from within and outside the organisation, and across organisational boundaries in the pursuit of university strategies Ability to produce high quality reports and correspondence, and in delivering clear written, visual and verbal reports or presentations that succinctly and clearly explain critical measurable or evidenced information
Proven ability in reliable/successful forecasting, managing and controlling budgets/resources/ funding in a comparable role and work environment Strong interpersonal skills including motivation, teambuilding, relationship/ partnership building and staff development whilst possessing the ability to be firm, yet tactful and diplomatic Shares the University’s values, with demonstrable personal and professional commitment to its strategic goals, themes and values Policy development skills and knowledge, aligned to central organisational/business aims and the delivery of complex projects Professional written and verbal communication skills Demonstrable knowledge and skills of leading customer service excellence, including sound customer liaison skills, on a similar scope and scale Ability to conduct effective team and individual meetings and reviews Evidence of readily accepting individual accountability and effective use of initiative in leadership as a norm
Performance Management knowledge and skills to the requirements of the post, gained within a similar leadership role in a comparable working environment Ability to manage and prioritise own workload in meeting requirements/ deadlines on a similar scope and scale Staff recruitment, management and development knowledge/skills to professional standards in line with legislation and ‘best practice’ Show evidence of personal application to continuing professional development. Working Environment: • Mainly office based using a variety of PC and other IT equipment. • Responsible for implementing defined University maintenance standards to address statutory requirements and delivering an operational service in line with ‘Best Value’ principals. • Directly responsible to the Head of Facilities Maintenance and Compliance from whom strategic and policy guidance is received as necessary but with minimum supervision. • Responsible for a large team of technical, professional and support staff
GENEROUS BENEFITS PACKAGE Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector: • Generous annual leave allowance, including Christmas/New Year closure; • Pension scheme membership to provide benefits for you and your family; • Well-being programme with counselling, fitness and leading sports facilities; • Learning and development opportunities; • Season ticket loans for public transport; • Cycle to Work Scheme; • Workplace nursery scheme; • Staff recognition schemes; • Staff discounts on a range of products and services including
travel and high street savings. For more information on the above click here.
EQUALITY, DIVERSITY AND INCLUSION (EDI) AT THE UNIVERSITY OF MANCHESTER
Our ambition is to create an inclusive place to work and study, one that is characterised by equity, diversity, and a sense of belonging for our community. The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly, regardless of sex, gender identity, disability, ethnicity, religion or belief, sexual orientation, marital or transgender status, age, or nationality. We are committed to providing a transinclusive environment for all our staff, students, partners and visitors, which supports trans, non-binary and people with other identities. We will achieve this through continually reviewing our policies and the guidance and training we provide. When you complete an application to join the University, you can select your preferred gender marker this includes the gender-neutral title 'Mx'. Once employed by the University, you are able to amend your other forename(s) and previous surname. OUR VISION FOR EDI AT MANCHESTER Our vision is to be recognised by staff, students, alumni and our partners, as an inclusive organisation. We will do this by creating an outstandingly inclusive place to work and study that is characterised by equality, seeing the value of diversity and where all have a sense of belonging. We have a genuine commitment to equality of opportunity for our staff and students and are proud to employ a workforce that reflects the diverse community we serve:
• 19% of our staff are from a Black, Asian or Minority Ethnic background. • 22% of our staff are international. • 52% of our staff are women. • Within our community of more than 44,000 students, we welcome 14,800 international students from more than 170 countries. • We publish an annual report that details information about equality, diversity, and inclusion at the University EMBEDDING EQUALITY, DIVERSITY AND INCLUSION IN OUR CULTURE One of the values at the heart of our vision and strategic plan is a commitment to equality and diversity, and to equal opportunities for all. Championing equality and diversity in all our activities, including staff employment and advancement, also forms part of our commitment to one of our core goals: social responsibility. We believe that everyone at Manchester has a duty to ensure the equality and diversity legislation is followed and implemented. Recognising, embracing and valuing difference that leads to improvements for all. We are fully committed to meeting and exceeding our obligations under current legislation and by doing more, we build on Manchester's existing reputation for its rich diversity and ensure we equip all our staff and students with the knowledge to sustain and enjoy a fully inclusive study and work environment. Specialist staff networks, forums and events are just some of the ways in which we keep our community connected and engaged with diversity issues.
HOW TO APPLY
For a confidential discussion to learn more about the role and opportunity please contact the University of Manchester's appointed recruitment partner David Craven at The Management Recruitment Group. DAVID CRAVEN david.craven@mrgglobal.com
Applications should consist of a CV and covering letter to be sent to: david.craven@mrgglobal.com.
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