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highlighted systematic issues that many organisations still haven’t addressed. Next time payroll goes wrong: Communicate. Communicate. Communicate. Have you identified the Who in your organisation?
of explaining to your staff why their pay has vanished. “It’s not just about the money,” reflects Tom, an HR director. “It’s about trust. When payroll fails without explanation, it damages the psychological contract between employer and employee.” The Communication Conundrum So, who should communicate when things go wrong? The answer depends on your organisation’s structure, but here’s a thought: whoever has the authority to make decisions about resolution should be the one explaining the situation to staff. Payroll teams can lack the authority to make promises about timing or authorise emergency payments. They’re stuck in the uncomfortable position of knowing there’s a problem but being unable to influence concrete solutions. And
their cries are often ignored. Learning from the Chaos Don’s story had a happy ending, payments were finally processed, and his mortgage application survived the hiccup. But the experience
Share Your Story If you have a story, whether it’s a disaster narrowly averted or a triumph no one celebrated, please send it through. A one-liner or a few paragraphs, we’d love to hear from you. And remember, don’t assume others’ stories are more interesting than yours. Every payroll professional has unique experiences worth sharing. If you prefer talking through your experiences, we’re happy to arrange a quick call. When was the last time your payroll team saved the day? We’re waiting to hear your story. Send your stories confidentially to: helen.dooley@crpayrollsolutions.com Let’s shine a light on the people who keep the wheels turning and the payslips rolling. Because payroll is never just numbers - it’s the people behind them who make it work.
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GLOBAL PAYROLL MAGAZINE ISSUE 14
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