SL Expereicne Standards - Food and Beverage - Hoi An

Objectives

o Understand What is Shangri-La Experience and Service Standards

o Learn our roles and responsibilities as colleagues & sectional heads

o Be able to train & coach Shangri-La Experience and Service Standards to new colleagues

o How to cascade Shangri-La Experience & Service Standards

Made with FlippingBook - Online Brochure Maker