SL Expereicne Standards - Food and Beverage - Hoi An

Restaurants

o Our greeters will be attentively positioned at the entry, greeting guests immediately, not from behind podiums or counters. o We will seat guests thoughtfully for maximum comfort and privacy, and offer a choice of seats unless impossible; we will remain at the table until all guests are comfortably seated. o We will speak with guests calmly and discreetly, not interrupting conversations or asking obvious questions; and conversations amongst colleagues will be quiet and minimal. o Our service will be attentively and seamlessly paced so that the guest never experiences noticeable delays or must signal for service.

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