Heavy Duty: Commercial Truck Parts Location: 3868 N. Euclid Ave. Bay City, MI 48706 Phone: 989-667-3627 Part Specialists: Option 4 Special Orders: Ext. 2705 Hours: Monday - Friday: 7:30 AM - 5:30 PM
Policies & Procedures Ordering: Orders can be placed via Phone, Fax, Auto-Wares, Salesperson, Call Center or Viper. All orders received by 3:30 p.m. Eastern Standard Time (Monday - Thursday), and 11:30 a.m. Saturday “for Monday morning delivery” will be received next day delivery. Some exceptions in the Illinois and Wisconsin areas are 2 days.
• Call Center: • Tim Cahoon
Prompt 4 ext 1554 ext. 2721 ext. 2723 ext. 2708 ext. 2707
Part Store Customer Service General Question & Training
• Gerry VanMullekom • Art Beffrey • Tracy Bourdon • Brittney Beffrey
Credits, Shipping Problems, Daily Orders Product Manager & Non-Viper Purchasing Pricing & Inventory and Store Manager
Accounts Receivable
Special Orders: Must be called in by 3:00 p.m. A $2.50 telephone charge plus a minimum $5.00 UPS or Freight charge will be added to the invoice. All Special Orders are Non-Returnable. Back Orders: Back orders will not be held unless specifically requested. Credit Processing: See Auto-Wares Credit Processing Cores: A-1 Truck Parts will issue core credit only for cores purchased and they must be in the original box, tagged and/or labeled “Core”.
Warranty Returns: See Auto-Wares Policies & Procedures New Returns: See Auto-Wares Policies & Procedures
All R&R’s must be tagged with AWI R&R tags attached to the part. It must have your account number and all information needed to identify the part in need of repair. You must also call A-1 Truck Parts - Bay City or Muskegon to confirm what you have and then a SMP will be issued for the R&R. We turn HD Flywheels and also custom bend U-bolts.
LC/SL VC/SC VENDOR NAME
PRODUCT
DC
ABE/0 ABE/2 ABP/0 ABP/10 ABP/4 ABP/5 ABP/6 ABP/7 ABP/8
AX01 AX02 AU01 AU10 AU04 AU05 AU06 AU07 AU08
Abex East Coast Brakes
Friction Friction Replacement Parts Cooling Brake Parts Brake Drums Air Springs (Bags) Air Valves & Fittings Chrome & Accessories
GAY/A1T A1T WRR/GAY/MAD/A1T A1T WRR/GAY/MAD/A1T WRR/GAY/MAD/A1T WRR/MAD/A1T WRR/GAY/MAD/A1T WRR/GAY/MAD/A1T
Automann Automann Automann Automann Automann Automann Automann
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