AUTO-WRRES GROUP OF COMPANIES Policies & Procedures
Terms: Established good credit. 2% 10, Net 30. Credit card payments will not be accepted to receive the early pay discount. A monthly service charge of 2% will be assessed to any past due accounts. A bank fee of $50 will be assessed for any check returned for non-sufficient funds (NSF). Tote Policy: • Empty Totes are vital for daily shipping and should be return daily to the delivery driver. • Totes kept over 45 days will be subject to a charge. Returns Credit Processing: All new returns must be pre-authorized before being sent back to Auto-Wares (AWI). Check with your Auto-Wares sales representative or email help@autowares.com with any questions on pre-authorization. Our goal is to issue credit for hard part returns received at our warehouse within 48 hours. Labor claims, performance items, or returns needing special manufacturer authorization can take longer. Warranty: • Must have completed manufacturer or AWI warranty tag or label. • All purchases have the following guidelines: • Verify that the original part is our brand and was purchased from Auto-Wares (submitted with original work order or invoice electronic/paper copy). • Must qualify under the manufacturer warranty program • Verify part is within manufacturer warranty time period and guidelines. • Verify the replacement part was purchased from Auto-Wares (submit replacement work order or invoice electronic/paper copy). • Part brand and part number in the return box must match what is on the outside of the box, or the part must be marked correctly on the warranty tag and the barcode must be blacked out with a black marker or covered. • Chemicals unless offer by manufacturer • Paint • Wear and tear components such as brake pads, filters and windshield wiper blades. These items are covered as manufacturer defective only. • Engines, transmissions, torque converters, and heads must have prior factory authorization before removing from vehicle. • No warranty on:
Labor Claims: NOTE: Very few manufacturers will pay any labor. It is always subject to their final approval. Contact your Auto-Wares sales representative or email help@autowares.com for assistance. • Return all parts involved • Invoice for original job • Invoice for repair job • Auto-Wares Labor Claim tag must be completely filled out. • Auto-Wares Alleged Warranty Claim Form #2017 must be filled out completely and submitted with the parts. • Engines, Transmissions, Torque Converters, and Heads must have prior factory authorization before removing from vehicle. Cores: • Auto-Wares core tag must be completely filled out. • Must be in their original box for full credit. Cores not in the original manufacturer boxes will receive no credit. Hybrid Battery Core Returns: • Must be assembled with all parts • All cores MUST be drained of fluid. • Contact help@autowares.com with shipper number, date, & product details. Handling instructions will be provided detailing how returns are sent directly to the vendor. • Core credit will only be issued to the returning account holder once the core is received and inspected. • $75 restocking fee applies for all new hybrid battery returns inaccurately or inadvertently ordered. Non-Returnable: • All fluids and chemicals, spark plugs, fuses, sealed beams and bulbs, snow plow parts, all paint, and worn out parts. • Alkaline, Nickel Metal Hydride (NiMH), and Lithium batteries. • Any apparel. • Parts not stocked by Auto-Wares Companies. • Parts not in current price sheet. • Products in unsalable condition due to (but not • limited to): added price stickers, writing, and dirty, damaged, or torn packaging. • Engines, transmissions, torque converters, oil filters, • fuel pumps, and other parts not drained of oil or fluids. • Parts manufacturer will no longer accept. • Junk yard cores. • Special ordered parts. If Auto-Wares receives any non-returnable items we will return them to the customer (if possible).
QUESTIONS? Contact your Auto-Wares Sales Representative or email help@autowares.com
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