24 Hours a Day, 365 Days a Year. You've found your complete drainage and plumbing care partner. Delivering the reliable and trusted service you deserve. Every time.
You’ve found your complete drainage and plumbing care partner. Delivering the reliable and trusted service you deserve. Every time. 24 HOURS A DAY, 365 DAYS A YEAR
London by Name, South-East by Nature
In 2006 London Drainage Facilities was created with the focus of simply solving your drainage problems...
Established in 2006, London Drainage Facilities (LDF) have fast become one of London’s leading providers of planned, emergency and drain repair now able to reach clients spanning the entire South East of England. Ideally situated close to the M25, we’re perfectly positioned to deploy our drainage teams to any type of emergency 24 hours a day, 7 days a week and 365 days of the year. We understand the importance for companies to have a partner they can depend on, for all their drainage requirements. In fact, 86% of our business was from repeat customers in 2012/13. We deliver a highly professional support platform that saves companies time and money, whilst allowing them to focus on running their core business. This is achieved via our unique PDA Communication System which enables our customers to keep track of each stage of their drainage job from initial call to job completion. We provide drainage solutions for commercial, residential, retail, education, healthcare and local authority sector clients. Whether companies are planning a regional programme of work, or require urgent help with an unexpected issue, they need a partner who can respond quickly and efficiently. Our average response time to attend to an emergency callout is 2 hours. LDF holds all major industry accreditations and approvals to work with public and private sector bodies. High levels of corporate governance and regulatory conduct are ensured through LDFs recognised accreditation base.
There’s nothing we can’t tackle. Our experienced and friendly team are on hand 24/7 to take care of things whether it be an emergency repair, a routine maintenance check or specialist service such as a CCTV survey. “
EXPERIENCE AND SERVICE YOU CAN TRUST
Let us do the dirty work. We provide a range of services that’ll take care of every situation and will always take great pride in doing it.
A full range of services
DRAINAGE SERVICES
High-Pressure Water Jetting Quickly clears your drains.
With years of experience, we can assist you efficiently and effectively with any issues you may be facing. Our range of services includes:
√ Underground drainage √ Air locks √ Block valves
√ Jetting √ Gullies √ Gutter clearances √ Grease Trap maintenance √ Excavations √ Stacks √ Downpipes √ Pumps √ Interceptor pits √ Foul pits, excavations
√ Patch repairs/drain lining √ Leak detection √ CCTV Surveys √ Over 60 Equipped Vans √ Real-Time updates and tracking √ Soakaways √ Pipe work replacement √ Preventative Planned Maintenance √ Tanker services √ 24/7 365 Available
Comprehensive Blockage Removal From sinks and toilets to main sewer lines, we handle it all.
CCTV Technology We provide thorough surveys and can inspect wastewater networks, offering a range of solutions based on our inspection data.
√ Overflows √ Stop cocks √ Macerator repairs and installations √ Unvented water cylinders √ Waste disposals √ Tap repairs and installations √ Unblocking/descaling
Drain Descaling Prevent the buildup of scale and debris in your pipes.
Drainage System Relining No excavation needed for minimal disruption, with planned preventative maintenance programs that save you time and money. Tree and Shrub Root Removal Roots are a major cause of blockages and structural issues. Untreated, they can lead to collapsed drains. CCTV Camera Inspection Surveys Identify hidden structural defects that could result in costly cracks or drain collapses.
Complete Drainage Refurbishment and Replacement Your solution for all drainage needs.
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PLUMBING SERVICES
GROUNDWORK SERVICES
Renewal of waste pipework (both internal and external) Replacement of aging pipe systems Repair and replacement of wastewater pumps Burst mains and leak detection services Maintenance for unvented systems Resolution of household leaks Comprehensive installation of all types of sanitary ware, whether full or partial Though our name emphasises our expertise in drainage, we also excel in plumbing. Our skilled and certified plumbers provide a wide array of professional services for both commercial and residential clients, including:
As our business has grown, we have become specialists in groundwork. Our skilled team of groundworkers can efficiently handle a variety of specialised services, including:
New driveways Patios and block paving Excavations Walls and general brickwork Tarmacadam Fencing Turfing
EQUIPMENT & CAPABILITIES
We invest in our team and equipment to effectively address any drainage, plumbing, or groundwork challenges that may arise. Picote Machines Versatile tools for cleaning, descaling, and restoring pipes from 1¼” to 12” without excavation. Ideal for efficiently removing tough blockages and root intrusion. Lateral Cutting An advanced cutting technique to reopen lateral connections after pipe lining, restoring flow without damaging the infrastructure. Sky Vac A high-reach vacuum system that cleans gutters and roofs from the ground, removing debris and blockages safely and effectively. Sonde Tracing An accurate pipe tracing method that uses a signal to locate underground blockages or breaks for precise repairs with minimal disruption. Concrete Cutting Specialised equipment for cutting through or removing concrete to access pipes, ensuring fast solutions for complex drainage issues.
ANGLIA
SOUTH EAST
Norfolk
LONDON
Cambridgeshire
Suffolk
Oxfordshire
Hertfordshire
Essex
North London
Berkshire
South London
Surrey
Hampshire
Kent
West Sussex
East Sussex
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At the heart of our success is our dedicated team of over 100 skilled professionals, each playing a vital role in our mission to provide top-tier drainage and plumbing services. Our diverse workforce includes operations experts, key account managers, a robust fleet team, and exceptional customer service representatives, all collaborating seamlessly to meet your needs. Our Customer Experience team, based at our headquarters on the outskirts of London in Ongar, Essex, is committed to handling every reactive call-out swiftly, 24/7, 365 days a year. Their proactive approach ensures that you receive timely support and effective solutions whenever you need them. Our highly trained engineers and estimators bring a wealth of knowledge and experience to every project, while our specialised CCTV survey department utilises cutting-edge technology to diagnose issues with precision. This combination of expertise enables us to address challenges efficiently and accurately. Additionally, our Business Development team plays a crucial role in forging strong relationships and identifying innovative solutions tailored to your specific requirements. Their insights help us not only to meet your expectations but to exceed them, paving the way for future growth and collaboration. To better support this relationship, you will have your own dedicated Key Account manager, who will be your primary point of contact throughout the partnership. No matter the scale of your project, our comprehensive team structure empowers us to respond swiftly and effectively. With the expertise and resources to tackle any challenge, you can trust in our people to be your heroes, committed to providing reliable solutions and peace of mind every step of the way.
Our people, your heroes. A team who are experienced, friendly and on standby to help you.
MEET THE OFFICE TEAM
LEXI FULLER Head of Finance
LUCIE FULLER Managing Director
CHARLOTTE GOLBY Head of People
KIRSTY LODGE People and Payroll Manager
LOUISE ROCKLIFFE Payroll / HR Administrator
HARRY GEARY Key Account Manager
ERROL LANGLEY Key Account Manager
GEORGE BOFFA Key Account Manager
DARREN WINTER Senior Business Development Manager
JOSH LAWLESS Business Development Manager
DANNY FULLER Managing Director
BARRY WRIGHT Finance Director
JOHN PIERCE Head of Commercial
JUSTINA POTRAITE Business Development Assistant
LEAH REUBEN Finance Assistant / Credit Control
GLEN RICHARDS Technical Service Supervisor
MATT FREEMAN Estimates Department Manager
JAMIE GREENWAY Technical Service Manager
JORDEN ANDERSON Hospitality Key Account Manager
HANNAH COLLINS Management Accountant
PARIS TEMPLEMAN Billings Team Leader
MICHELLE WEBSTER Finance Assistant
ABBY MOLYNEAUX Billings Team
OLIVIA KEBBELL Accounts Administrator
LIZ ROBINSON Credit Control
MAKENZIE FULLER Technical Service Supervisor
GRAHAM DALTON Technical Service Manager
CHARLIE DRISCOLL Technical Service Manager
KELLIE KENT Technical Service Administrator
ANTHONY JONES Fleet Manager
EVE FISHER Hospitality Key Account Assistant
CHARLEY HARRIS Technical Service Administrator
SHANNON ELLIOTT Customer Experience Team Manager / PPM Coordinator
KITANI PALMER Customer Experience Team Leader
RICKY LYE Estimator
FREDDIE DINSLEY Technical Service Administrator
HANNAH GILES Customer Experience Team
CRAIG TAYLOR CCTV Processing Manager
PETER DEMPSEY CCTV Processing
ANTHONY REYNOLDS Health and Safety Manager
RYAN SPENCER CCTV Processing
JOSH WOOD CCTV Processing
AMY MILLAR Customer Experience Team
TINA NEWMAN Fleet Support
THOMAS COLVIN Compliance Manager
HALLE INCE Business Development Assistant
BROOKE MANOLI Customer Experience Team
BILLY O’CONNOR Estimator
LOUISE BRIDGES Hospitality Key Account Assistant
AIMEE LOARING Customer Experience Team
SIMON LENNY Building Support
LAWRENCE BUGEJA Building Support
JESS BOLTON Customer Experience Team
MOLLY HYNES Customer Experience Team
STEVE BLACKMORE Estimates Department Manager
CAITLIN DILLANE Health and Safety Assistant
Seamless communications
What our customers say Our market expertise and flexible approach allows us to provide quick and efficient solutions to drainage problems that benefit our customers in the long term. This approach is reflected in everything we do and our commitment to excellence is underpinned by an outstanding team experienced and willing to deliver a great service.
The primary functional benefits are as follows: • Real time job progress information for both customer and LDF, including further recommendations • Paperless reporting, improving speed and saving cost • One stop reference point for Management Team • Historic database of all works carried out with photographic evidence • Flexibility to manage high priority unexpected jobs as and when they occur Extra benefits Location and response time Ideally situated close to the M25 to service London and the Home Counties. Our average response time to attend to an emergency is 2 hours. Accreditations We hold all major industry accreditation and approval to work with public and private sector bodies. This includes being Safe Contractor Approved, CHAS Certified and maintaining ISO9001:2008 Quality Assurance. Quotations We operate a 72-hour window from site visit to formal quotation being sent to customer. CCTV technology We provide all reports in Wincan V.8. This is an Insurance Approved Software package which fulfils all requirements in reporting documentation.
We use LDF to maintain our drainage systems regularly by taking advantage of their Pre-Planned Maintenance programme. It includes unlimited free-of- charge callouts to all serviced drainage and allows us to budget appropriately for all our annual drainage works. By making use of LDFs drain maintenance programmes, our company hopes to avoid the unpleasant situation of a blocked drain that affects our business unnecessarily. Business Manager, McDonalds
Struggling for years to find and establish a professional, reliable and responsive Maintenance and Callout Company has now been completely finalised with our DF Partnership. Our Helpdesk knows at all times that the communication, reports and follow up procedures set in place by LDF, give a total “Single Source” answer to all of our drainage issues. LDFs PDA System for this is excellent and LDFs Technicians are always very thorough on site and keep us updated with the works being carried out via this. Managing Director, UFM
We mainly use LDF for planned drainage works like CCTV Surveys and Excavation / Installation works. LDF operate a 72-hour window from a site visit from one of their Surveyors to a formal quotation being sent to us, and 99.9% of the time they stick to this. Facilities Manager, Institute of Mechanical Engineers
We have been using LDF for 3 years now. LDF are ideally situated close to the M25 to respond to any drainage emergencies we may have with our numerous sites in and around London. With their Technician’s spread across the whole of the City, they normally attend to us under their stated 2 hour average response time. Director, Bolt & Heeks
This is presented in a live and real-time view, beginning with when a job is scheduled and the customer receives an email to confirm the full details of their job. Upon completion of all planned/reactive works, an LDF Technician sends an email to the customer via PDA with confirmation of the actual work that has been carried out, including pictures of site before, during and after the job. If a recommendation has been noted by a Technician, a formal quotation will be sent within 72 hours of callout.
WWW.LONDON-DRAINAGE.COM
EXPERIENCE AND SERVICE YOU CAN TRUST
Our accreditations and certification
Our customers
Our company principles This approach is reflected in everything we do and our commitment to excellence is underpinned by our three Core Company Principles. These stand at the heart of our business.
We are proud to be part of these professional bodies. It demonstrates our commitment to providing the very best service levels to our customers. “
LDF holds all major industry accreditation and approval to work with public and private sector bodies. High levels of corporate governance and regulatory conduct are ensured through LDFs recognised accreditation base.
LDF provides drainage maintenance services for commercial, residential, retail, education, healthcare and local authority sector clients. Our market expertise and flexible approach allows us to provide quick and efficient solutions to drainage problems that benefit our customers in the long term.
Our CUSTOMERS Our EMPLOYEES
Our GROWTH
King’s College Hospital NHS Foundation Trust
WWW.LONDON-DRAINAGE.COM
EXPERIENCE AND SERVICE YOU CAN TRUST
Specialist due care and attention
Health & Safety At London Drainage Facilities, we are fully committed to maintaining the highest standards of health and safety across all our operations. We have established a quality management system aligned with ISO 9001 principles, ensuring that our services are delivered with strict adherence to quality management practices, continuously improving our processes and prioritising safety at every step. We undertake comprehensive risk assessments and prepare detailed method statements (RAMS) for every project. This ensures that potential hazards are identified and mitigated, safeguarding both our employees and clients. We also rigorously follow COSHH guidelines to manage and control hazardous substances, ensuring safe handling, storage, and disposal to minimise risks to health and the environment. Our team is highly trained in working safely in confined spaces and adhering to the necessary regulations to protect all involved. Similarly, when working at heights, we prioritise safety by using the latest techniques and equipment, ensuring compliance with industry standards.
Our commitment to health and safety is further demonstrated by the accreditations we hold. These include Safe Contractor, Constructionline Gold, and Facilitiesline Gold, which certify our adherence to best practices in health and safety management. In addition, all personnel are trained in asbestos awareness, ensuring that any potential risks are identified and managed appropriately, in line with current regulations. We ensure that all our sites comply with required Health and Safety Notices, and our teams are provided with regular training and development to stay updated on the latest health and safety standards. This ensures that all our staff are equipped to carry out their duties in a safe, legal, and professional manner. At London Drainage Facilities, we take pride in our unwavering commitment to health and safety, working diligently to ensure that every project is managed with the utmost care and compliance. Our dedication extends to providing a safe working environment not just for our team, but for our clients and the public as well.
WWW.LONDON-DRAINAGE.COM
Call on us for help. 0800 612 2179 or 020 3002 8033. To find out more visit us at www.london-drainage.com London by Name, South-East by Nature
0800 612 2179 | 020 3002 8033 www.london-drainage.com
@londondrainagefacilities
11 - 12a Hallsford Bridge Ind. Estate Stondon Road, Ongar, Essex CM5 9RB
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