Seamless communications
What our customers say Our market expertise and flexible approach allows us to provide quick and efficient solutions to drainage problems that benefit our customers in the long term. This approach is reflected in everything we do and our commitment to excellence is underpinned by an outstanding team experienced and willing to deliver a great service.
The primary functional benefits are as follows: • Real time job progress information for both customer and LDF, including further recommendations • Paperless reporting, improving speed and saving cost • One stop reference point for Management Team • Historic database of all works carried out with photographic evidence • Flexibility to manage high priority unexpected jobs as and when they occur Extra benefits Location and response time Ideally situated close to the M25 to service London and the Home Counties. Our average response time to attend to an emergency is 2 hours. Accreditations We hold all major industry accreditation and approval to work with public and private sector bodies. This includes being Safe Contractor Approved, CHAS Certified and maintaining ISO9001:2008 Quality Assurance. Quotations We operate a 72-hour window from site visit to formal quotation being sent to customer. CCTV technology We provide all reports in Wincan V.8. This is an Insurance Approved Software package which fulfils all requirements in reporting documentation.
We use LDF to maintain our drainage systems regularly by taking advantage of their Pre-Planned Maintenance programme. It includes unlimited free-of- charge callouts to all serviced drainage and allows us to budget appropriately for all our annual drainage works. By making use of LDFs drain maintenance programmes, our company hopes to avoid the unpleasant situation of a blocked drain that affects our business unnecessarily. Business Manager, McDonalds
Struggling for years to find and establish a professional, reliable and responsive Maintenance and Callout Company has now been completely finalised with our DF Partnership. Our Helpdesk knows at all times that the communication, reports and follow up procedures set in place by LDF, give a total “Single Source” answer to all of our drainage issues. LDFs PDA System for this is excellent and LDFs Technicians are always very thorough on site and keep us updated with the works being carried out via this. Managing Director, UFM
We mainly use LDF for planned drainage works like CCTV Surveys and Excavation / Installation works. LDF operate a 72-hour window from a site visit from one of their Surveyors to a formal quotation being sent to us, and 99.9% of the time they stick to this. Facilities Manager, Institute of Mechanical Engineers
We have been using LDF for 3 years now. LDF are ideally situated close to the M25 to respond to any drainage emergencies we may have with our numerous sites in and around London. With their Technician’s spread across the whole of the City, they normally attend to us under their stated 2 hour average response time. Director, Bolt & Heeks
This is presented in a live and real-time view, beginning with when a job is scheduled and the customer receives an email to confirm the full details of their job. Upon completion of all planned/reactive works, an LDF Technician sends an email to the customer via PDA with confirmation of the actual work that has been carried out, including pictures of site before, during and after the job. If a recommendation has been noted by a Technician, a formal quotation will be sent within 72 hours of callout.
WWW.LONDON-DRAINAGE.COM
EXPERIENCE AND SERVICE YOU CAN TRUST
Made with FlippingBook - PDF hosting