DoL - Senior Property Services Manager

Senior Property Services Manager Candidate Information Pack

Introduction About Us Job Description Benefits Diversity & Inclusion Key Dates

Introduction Dear Applicant,

Thank you for taking the time to find out more about the Senior Prop- erty Services Manager role. The Church of England in London is vibrant and at the heart of communities throughout the capital. The Diocese of London comprises parishes, chaplaincies, and missional communities in London north of the River Thames. At the London Diocesan Fund (LDF), we seek to do all that we can to support mission and growth in the Diocese, using our resources to help our parishes and worshipping communities serve over 4 million people. Reporting to the Head of Housing, the Senior Property Services Manager is a newly created post responsible for the continued transformation of its housing management service. We hope that the following information provides greater detail regarding the Senior Property Services Manager appointment and that you may consider applying.

About Us We serve a population of over 4m people covering 277 square miles of Greater London north of the River Thames and west of the River Lea, from the Isle of Dogs in the east to Staines in the west and as far north as Enfield. In its current form, our Diocese covers 17 boroughs in Greater London, in whole or in part, and also the district of Spelthorne in Surrey. It is coterminous with the historic county of Middlesex. The area we serve is predominantly urban, although there are significant suburban areas and even rural parts to our northern and western fringes. Within the Diocese of London, there are: • 500+ worshipping communities • 1,000 clergy and ministers • 200 men and women in training for ministry

• 75,000 adults on electoral rolls • 70,000+ regular worshippers • 150 church schools • 52,000+ pupils

• 150+ chaplaincies in schools, colleges, hospitals, the Metropolitan Police, Heathrow, railways, prisons, theatres, the forces, football clubs, Canary Wharf, livery companies, shops and City institutions • £1,000,000s raised each year for charities around the world • 1,500,000+ visitors and worshippers in St Paul’s Cathedral each year

Operational Housing The operational housing portfolio incorporates the vital homes of the clergy as well as surplus/let assets and opportunity for parsonage development. The portfolio is subject to a rolling 5 year review to ensure that it is fit for purpose and cost efficient in additional to Quinquennial Repairs (cyclical 5 year repairs).

Operational Property • 400+ houses of varying ages and sizes •Valued at circa £850m • Expenditure of circa £7m

Job Description EMPLOYER: The London Diocesan Fund (LDF) JOB TITLE: Senior Property Services Manager RESPONSIBLE TO: Head of Housing


The Church of England Diocese of London is a geographic area roughly covering the area north of the River Thames and within the M25 motorway though just extending up to the River Lea in the east. The Diocese comprises circa 550 residential properties, 400 of which are Vicarages occupied by the Clergy and the remaining privately let. The Diocese conducts its financial affairs through a number of corporate bodies. The main body is the London Diocesan Fund (“LDF”). The LDF is a charity, the principal activity of which is to serve and support the parishes and people within the Diocese. It does this oper- ationally through the payment and housing of parish clergy and support to their ministry. Our estate is subject to a range of ecclesiastical and charity property legislation. The Housing & Investment Property department oversees both the LDF’s circa £1 billion, 600-unit, London operational housing portfolio and the LDF’s circa £105 million mixed-use investment property fund. This is a new role that presents an exciting opportunity to directly influence strategic and op- erational change in a historic organisation. The Senior Property Services Manager will fulfil a fundamental role within our programme of change, allowing us to continue operational activity while still improving the housing provision as we progress towards a strategic shift in service delivery. The Senior Property Services Manager (reporting into the Head of Housing) is responsible for delivering a safe, compliant and effective operational housing service (ingo- ing, quinquennial projects and reactive repairs). A primary focus of this role is to endeavour to deliver an exemplary standard of service in every customer engagement while promoting a culture of change that focuses on improving the housing service. The ideal candidate would a relevant qualification and experience in project management, health & safety and maintenance operations in a housing environment. Job Summary

Main Responsibilities

The principal duties and accountabilities of the role are set out below: • Overall responsibility for the delivery of operational property services that includes ingoing works (voids), quinquennial works (cyclical PPM), minor projects and reactive repairs • Strive for constant improvement to achieve a high quality, efficient and compliant housing service for our Clergy and tenants • Drive the necessary departmental changes to promote safe working practices, ensuring Health & Safety and CDM compliance is achieved for all projects and repair services • Improve LDF contractor management by introducing structured approach to partnering agreements, contractor accreditation, pricing frameworks and performance review through stakeholder feedback • Implement best practice principles for project management of quinquennials, ingoing & minor works. Continue quinquennial programme modification to ensure fit for purpose delivery • Maintain oversight and control of overall budgetary spend and ensure budget holders act responsibly within their respective service • Ensure all properties are inspected and have valid asbestos surveys managed via Prism portal • Ensure all properties have valid electrical installation certificates managed via Fixflo portal • Implement clear LDF policy for asbestos management plan, electrical testing and CDM

• Act as a central point of contact for escalated asbestos matters providing advice and direction to the team (working in conjunction with our appointed consultants) • Develop and implement a robust plan for water risk assessment of all properties • Support delivery of window replacement programme and regularly report progress • Implement process for handling and storage of core project information such as H&S files, O&M’s and compliance certification • Line management responsibility for the team and their performance (Maintenance Manager, Building Surveyor & Repairs Manager) including 6 monthly performance development review • Act as mentor to the team providing professional direction and a focus on achieving best practice principles through a period of change • Deal with escalated matters, complaint resolution and deputise for Head of Housing when required • The post-holder may be required to undertake any other duties that are commensurate with the role. Early morning, evening or weekend work may be required.

Person Specification


• High level of experience safely delivering projects and operations compliant with H&S / CDM • Experience of working in a housing environment and the associated legislative responsibilities • A proactive, creative and original strategic thinker • A diplomat, problem solver, confident in all situations • Thorough, effective user of IT • Well-organized and administratively self-sufficient • Ability to work effectively under pressure and with conflicting priorities • Excellent interpersonal skills, written and oral communications. • Demonstrates a good attention to detail • Health & Safety qualification such as NEBOSH certificate or equivalent • Asbestos qualification and/or solid background in managing asbestos

Desirables •

Degree educated in project management, construction, building surveying or equivalent • Experience of dealing with Listed Buildings • Understanding of Landlord & Tenant Act, Housing Act and standards of fitness for homes • Knowledge of ecclesiastical legislation • Knowledge of the Church of England governance, workings an structure • Experience of project management systems such as Prince • MRICS, CIOB, IWFM or equivalent professional accreditation

General Conditions

Standards of Behaviour and Conduct Staff are expected to act at all times with due consideration for others and in a manner befitting their position as employees of the Church and as

professionals, whatever their job. Health and Safety Responsibilities

All LDF staff are required to ensure that they understand and accept the legal duties placed on them by the Health and Safety at Work Act not endanger themselves or others by any act or omission on their part and by the Management of Health and Safety at Work Regulations to co-operate with colleagues and management in the control of health and safety at work. Therefore, staff are required to: • read, understand and abide by the LDF Health and Safety Policy; • make themselves familiar with accident and emergency procedures for their site; • inform their manager immediately of any health or safety deficiencies or dangerous situations or near misses; • set a good personal example in respect of health and safety. Confidentiality Staff must not pass on to unauthorised persons, any information obtained in the course of their duties without the permission of their line manager.

Benefits Salary: up to £50,000 - £55,000

Pension: The appointed person will be eligible to join the occupational pension scheme, which is currently 15% employer contribution and min 3% employee contribution Health Insurance: Available after completing one year’s service. Working Hours: 35 hours per week - Monday to Friday 9am to 5pm exclusive of Public Holidays. Season Ticket Loan: Staff are eligible to apply for an interest free season ticket loan.

Diversity and Inclusion

We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that: • values difference in others and respects the dignity and worth of each individual • reflects the diversity of the nation that the Church of England exists to serve • fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential We are committed to being an equal opportunities employer and ensuring that all employees, job applicants, customers and other persons with whom we deal are treated fairly and are not subjected to discrimination. We want to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to be treated and to treat others with respect. Our aim is to provide a working environment free from harassment, intimidation, or discrimination in any form which may affect the dignity of the individual. Equal treatment amongst differing people from diverse backgrounds is one of the central precepts of the Church of England’s mission and theology. The Church of England values the richness which this equal treatment brings to the workplace.

Key Dates

The Diocese of London is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisor Matthew Giles ( MRG on 0203 962 9900. Closing date for applications is midnight on 25th May 2022. First stage interviews with MRG scheduled for w/c 30th May 2022. First stage interviews with LDF scheduled for w/c 6th June 2022. To arrange a confidential briefing conversation please contact our retained advisor Matthew Giles ( MRG on 0203 962 9900.

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