Senior Property Services Manager
Introduction Dear Applicant,
Thank you for taking the time to find out more about the Senior Property Services Manager role. The Church of England in London is vibrant and at the heart of communities throughout the capital. The Diocese of London comprises parishes, chaplaincies, and missional communities in London north of the River Thames. At the London Diocesan Fund (LDF), we seek to do all that we can to support mission and growth in the Diocese, using our resources to help our parishes and worshipping communities serve over 4 million people. Reporting to the Head of Housing, the Senior Property Services Manager is a newly created post responsible for the continued transformation of its housing management service. We hope that the following information provides greater detail regarding the Senior Property Services Manager appointment and that you may consider applying.
About Us We serve a population of over 4m people covering 277 square miles of Greater London north of the River Thames and west of the River Lea, from the Isle of Dogs in the east to Staines in the west and as far north as Enfield. In its current form, our Diocese covers 17 boroughs in Greater London, in whole or in part, and also the district of Spelthorne in Surrey. It is coterminous with the historic county of Middlesex. The area we serve is predominantly urban, although there are significant suburban areas and even rural parts to our northern and western fringes.
500+ worshipping communities
70,000 regular worshippers
150 church schools
150+ chaplaincies in schools, colleges, hospitals, the Metropolitan Police, Heathrow, railways, prisons, theatres, the forces, football clubs, Canary Wharf, livery companies, shops and City institutions
£1 million raised each year for charities around the world 1.5+ million visitors and worshippers in St Paul’s Cathedral each year
1,000 clergy and ministers
75,000 adults on electoral rolls
200 women & men in training for ministry
52,000+ pupils
Operational Housing The operational housing portfolio incorporates the vital homes of the clergy as well as surplus/let assets and opportunity for parsonage development. The portfolio is subject to a rolling 5 year review to ensure that it is fit for purpose and cost efficient in additional to Quinquennial Repairs (cyclical 5 year repairs). Operational Property • circa 450 houses of varying ages and sizes, occupied by clergy • Further 150 houses that are let on the open market or have an alternative use • Valued at circa £850m • Expenditure of circa £7m
Job Description Job Title
Senior Property Services Manager
Job Responsibilities
Reports to
Head of Housing Operational Housing
Team
Service Delivery • Overall responsibility for the delivery of operational property services that includes ingoing works (voids), quinquennial works (cyclical PPM), minor projects and reactive repairs • Maintain oversight and control of overall budgetary spend and ensure budget holders act responsibly within their respective service • Support delivery of window replacement programme and regularly report progress. Service Improvement • Strive for constant improvement to achieve a high quality, efficient and compliant housing service for our Clergy and tenants • Improve LDF contractor management by introducing structured approach to partnering agreements, contractor accreditation, pricing frameworks and performance review through stakeholder feedback • Implement best practice principles for project management of quinquennials, ingoing & minor works. Continue quinquennial programme modification to ensure fit for purpose delivery Leadership • Drive the necessary departmental changes to promote safe working practices, ensuring Health & Safety and CDM compliance is achieved for all projects and repair services • Line management responsibility for the team and their performance (Maintenance Manager, Building Surveyor & Repairs Manager) including 6 monthly performance development review. • Act as mentor to the team providing professional direction and a focus on achieving best practice principles through a period of change • Deal with escalated matters, complaint resolution and deputise for Head of Housing when required The post-holder may be required to undertake any other duties that are commensurate with the role. Early morning, evening or weekend work may be required.
Department
Housing and Investment Property 36 Causton Street, Pimlico Permanent, Full/Part-Time (35 hours)
Location
Contract type
Job Grade
D/D2
Job Purpose The Senior Property Services Manager will fulfil a fundamental role within our programme of change, allowing us to continue operational activity while still improving the housing provision as we progress towards a strategic shift in service delivery. The Senior Property Services Manager (reporting into the Head of Housing) is responsible for delivering a safe, compliant and effective operational housing service (ingoing, quinquennial projects and reactive repairs). About the London Diocese Fund (LDF) and the Diocese of London The Diocese of London is the group of Church of England organisations located in North London. It comprises of c400 parishes north of the River Thames and within the M25 motorway, and also includes, schools, chaplaincies, missional communities, and other organisations. The LDF is the employment body and the central team that serves and supports the Diocese of London. Ambitions: Confident Disciples, Compassionate Communities, Creative Growth. Priorities: Growing Younger, Safer Churches, Striving for Racial Justice - to reach every Londoner, we need to reflect the diversity of our city and be a welcoming, safe place. Equality, Diversity, and Inclusion Statement The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those in these groups with the relevant skills and experience that will increase this representation. Our Mission, Values, Ambitions and Priorities Mission: For every Londoner to encounter the love of God in Christ. Values: Creative, Together, Thriving, Respectful
Job Scope Direct and indirect reports Budget responsibilities Revenue responsibilities
Maintenance Manager, Building Surveyor, Repairs Manager
TBC NA
Competencies and Behaviours Focus on Self • Encourages and supports participation in self-care behaviours
• Respects and represents LDF in an honest, ethical, and professional way and encourage others to do so; enables others to understand the legislation and policy framework within which they operate • Recognises and adapts to individual differences and perspectives in culture, style, and viewpoint • Positively utilises diversity as a strength in line with LDF values Promotes inclusive practices Focus on Others • Tailors communication to the audience and clearly explains complex concepts and arguments to create shared understanding; Creates opportunities for others to contribute to discussion and debate, and avoids dominating discussions • Maintains effective relationships with senior internal and external stakeholders, including service providers, and other agencies, to achieve desired strategic outcomes for the organisation • Models and promotes teamwork and encourages a culture of recognising the value of collaboration; fosters productive working relationships and builds culture of consultation and works proactively to overcome barriers to collaboration Focus on Team • Recognises good performance, addresses underperformance; adapts leadership style to individual needs • Positively communicates the nature of and reasons for change • Commits to, engages in and implements LDF principles of safety leadership; oversees and implements measureable WHS objectives and targets and reviews outcomes • Understands and adheres to safeguarding and safer churches policy and procedure Focus on Service • Identifies people’s needs and methods for engagement; oversees service delivery and cooperates across work areas to improve outcomes for people • Makes decisions that are focused on achieving organisational strategy and outcomes • Makes sound financial and resourcing decisions, exercises delegations appropriately and monitors outcomes Supervises care, maintenance and replacement of resources; takes proactive steps to record, manage and monitor risks Aligns with strategy • Evaluates current network for effectiveness and relevance to achieving strategic objectives within own area; identifies and creates opportunities to initiate new connections that will facilitate the achievement of organisational goals within own area Note: The precise duties and responsibilities of any job may be expected to change over time. Job holders should be consulted over any proposed changes to this job description before implementation.
Person Specification Education and experience Essential: • Health & Safety qualification such as NEBOSH certificate or equivalent • Experience of successfully managing project / programme delivery • Experience of leading and managing a small team. Must be a team player. • Experience of working in a housing environment and the associated legislative responsibilities Desirable: • Degree educated in project management, construction, building surveying or equivalent • MRICS, CIOB, IWFM or equivalent professional accreditation • Experience of dealing with Listed Buildings • Understanding of Landlord & Tenant Act, Housing Act and standards of fitness for homes
Knowledge and skills Essential:
• High level of skills in safely delivering projects and operations compliant with H&S / CDM • Knowledge of housing environment and the associated legislative responsibilities • Ability to work confidentially and in line with safeguarding policy • Well-organized and administratively self- sufficient • Demonstrates a good attention to detail • High standard of literacy and numeracy • Thorough, effective user of IT Desirable: • Some understanding of Church of England structures and experience of working with the Ecclesiastical legislative framework. Other requirements Essential: • Empathetic to the mission and values of the Church of England • Right to work in the UK
General Conditions Standards of Behaviour and Conduct
We understand the benefits of employing individuals from a range of backgrounds, with diverse cultures and talents. We aim to create a workforce that: • values difference in others and respects the dignity and worth of each individual • reflects the diversity of the nation that the Church of England exists to serve • fosters a climate of creativity, tolerance and diversity that will help all staff to develop to their full potential We are committed to being an equal opportunities employer and ensuring that all employees, job applicants, customers and other persons with whom we deal are treated fairly and are not subjected to discrimination. We want to ensure that we not only observe the relevant legislation but also do whatever is necessary to provide genuine equality of opportunity. We expect all of our employees to be treated and to treat others with respect. Our aim is to provide a working environment free from harassment, intimidation, or discrimination in any form which may affect the dignity of the individual. Equal treatment amongst differing people from diverse backgrounds is one of the central precepts of the Church of England’s mission and theology. The Church of England values the richness which this equal treatment brings to the workplace. Diversity and Inclusion
Staff are expected to act at all times with due consideration for others and in a manner befitting their position as employees of the Church and as professionals, whatever their job. Health and Safety Responsibilities All LDF staff are required to ensure that they understand and accept the legal duties placed on them by the Health and Safety at Work Act not endanger themselves or others by any act or omission on their part and by the Management of Health and Safety at Work Regulations to co-operate with colleagues and management in the control of health and safety at work. Therefore, staff are required to: • read, understand and abide by the LDF Health and Safety Policy; • make themselves familiar with accident and emergency procedures for their site; • inform their manager immediately of any health or safety deficiencies or dangerous situations or near misses; • set a good personal example in respect of health and safety. Confidentiality Staff must not pass on to unauthorised persons, any information obtained in the course of their duties without the permission of their line manager.
Benefits Salary £62,500 per annum
Pension The appointed person will be eligible to join the occupational pension scheme, which is currently 15% employer contribution and min 3% employee contribution
Health Insurance Available after completing one year’s service.
Working Hours 35 hours per week - Monday to Friday 9am to 5pm exclusive of Public Holidays.
Season Ticket Loan Staff are eligible to apply for an interest free season ticket loan.
Key Dates The Diocese of London is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisor: Matthew Giles matthew.giles@mrgglobal.com | 07530 680 159 Closing date for applications is midnight on 21st July 2024. First stage interviews with MRG scheduled for w/c 22nd July 2024. First stage interviews with LDF scheduled for 14th August 2024. Second stage interviews with LDF scheduled for 20th August 2024.
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14Made with FlippingBook Online newsletter maker