CORPORATE AMERICA BEHIND THE WALLS OF EA NS GHTS I I case study: a strategic approach to solving complexity Solving complexity within corporate America requires a blend of strategy, systems thinking, and human-centered leadership. The challenges aren’t based on structure alone—they’re deeply embedded in culture, workflows, and legacy mindsets. High-growth companies move fast, and when executive teams get bogged down by slow decisions, scattered communication, and too many tools, it creates unnecessary stress. Instead of focusing on big-picture goals, leaders end up buried in emails, approval chains, and redundant processes. For Zoey, a senior executive assistant at Empowering Titans, this type of behavior was met with frustration—it was a problem that needed solving. She saw an opportunity to streamline workflows, improve decision-making, and help her executives get out of the weeds. too much complexity, not enough clarity Leaders were losing valuable time because important decisions were delayed. They were constantly pulled into operational execution rather than focusing on strategy. Information was scattered across multiple platforms, making it difficult for executives to get what they needed when they needed it. Simple approvals took far too long, with tasks bouncing between teams and creating unnecessary bottlenecks. Even with a range of digital tools in place, executives still struggled to find key updates quickly. Zoey recognized that the problem wasn’t a lack of effort—it was a lack of structure. Executives weren’t set up for success because the systems in place weren’t working for them. To fix this, she focused on simplifying processes, cutting out extra steps, and making sure leadership had exactly what they needed to make informed decisions without delay. a three-step fix for smoother workflows Zoey started by redesigning the way decisions were made. Instead of letting routine approvals clog up leadership’s time, she created a system where smaller decisions were handled automatically, while high-priority ones were surfaced quickly using the Microsoft approvals app. She tracked key dates using a Loop component in the leadership Teams chat, keeping cross-functional teams aligned and ahead of potential roadblocks. This allowed them to lift and shift quickly when needed. Next, she tackled workflow inefficiencies. With multiple tools in use, it wasn’t always clear where to find critical updates. Zoey streamlined communication by centralizing key information into a single, easy-to-access dashboard that was automatically updated in Power BI. She also automated routine check-ins so executives weren’t wasting time on unnecessary back-and-forth. By reducing distractions and organizing and aggregating information using Microsoft Lists more effectively, she helped leadership teams stay focused on what mattered most. Finally, Zoey moved from being reactive to proactive. Instead of waiting for executives to ask for information, she built a system that anticipated their needs. She kept a pulse on upcoming key dates in a Loop component posted to the leadership Teams group chat. This ensured cross-functional teams were aligned, and stayed ahead of potential roadblocks which allowed them to lift and shift quickly.
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