• Defining the terms ‘Conflict’ and ‘De-escalation’ • Identify situations that can cause passenger frustrations and recognize ways to reduce stressors • Demonstrate techniques to defuse stressful situations to achieve positive outcomes • Interpret state laws and agency policies with regard to difficult passengers and situations. Wed | September 21 *=TAM Member-Presented Session membership meeting will feature an update from each of our active committee chairs as well as a ‘state of the association’ address from TAM President Jeff Barnett. Special guest FTA Region 3 Regional Administrator Terry Garcia Crews will also speak to TAM members on the federal issues affecting community transportation the most. Mental Health for Transit Workers 10:15-11:30 a.m. | BHB Presented by Lynn Berger TAM General Meeting 8:30-10 a.m. | BHB TAM’s twice annual general Transit system workers have traditionally been subject to chronic and acute stressors that can contribute to mental health issues, including depression, anxiety, burnout, and post-traumatic stress disorders (PTSD). In turn, these issues can lead to increased risk of injuries and chronic diseases, workplace dysfunction, safety issues, presenteeism, absenteeism, turnover, and cost impacts. The emergence of a novel coronavirus and the
ongoing pandemic add another layer of stressors on essential workers including transit system workers. This session will recommend best practices for transit systems to support the mental health of transit employees (including programs, outreach, education, and bargaining). Presented by: Jeff Barnett, Charles County; Jaime McKay & Roman Steichen, TransIT Services of Frederick County; Deanna Archey, Montgomery County Many transit agencies are asking themselves if going fare free could be a way to address equity and ridership issues that have been exacerbated by the pandemic - if we can figure out how to pay for it. Representatives of TAM member agencies who have implemented fare free programs will participate in a panel discussion to talk about fare free’s impact on ridership, community relations, finances, safety, and overall customer satisfaction. *Going Fare Free 10:15-11 a.m. | Breezeway *C.A.R.E.E.R. Planning Workshop 10:15-11 a.m. | Tavern Ballroom Presented by Semia Hackett, Prince George’s County DPW&T This workshop will introduce attendees to a basic model for career planning. The attendee will explore a framework for considering career options and specific actions needed to get there as well as the resources that will support the attendee. The workshop will work through the elements of the C.A.R.E.E.R. model: C - Clarifying career fit, career engagement, work-life balance needs and wants, skills to develop, and future career directions.
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