Phone calls lead to appointments and appointments lead to enrolments—no wonder business builders are advised to make 20 phone calls a week. How you sound on the phone and what you say can make a big difference in the result of the call. “There is a lot of psychological work behind that phone call,” says North American Executive Director 9 and psychologist Laura Garza. “We are psychological beings.” These tips will help you get in the right frame of mind and help you find the right things to say the next time you make your calls. MASTERING THE PHONE CALL
29 NOVEMBER/DECEMBER 2016 | MELALEUCA.COM
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