APPENDIX
APPENDIX
FREQUENTLY ASKED QUESTIONS Melaleuca’s Business Development Department has compiled answers to the questions most frequently asked by customers. Talk to your enroller or call Business Development
What happens to the structure of my organization if a customer is not active?
in the organizations of customers in your organization. We do not tell you how to structure your organization; we recommend discussing all business-building strategies with your Enroller and support team. Who is my immediate support Marketing Executive? The first person in your support team. Your Marketing Executive and your enroller are your primary resources in building your business. Whom do I put down as “Enroller” on the Customer Membership Agreement? The Enroller must be the person who introduced the new customer to Melaleuca and helped him/her become a customer or who played an active role in the presentation of Melaleuca products or business opportunity to the new customer. May I have an interest in more than one Melaleuca business? No. You may only have ownership or ownership affiliation in one independent Melaleuca business.
A customer is “inactive” if they did not purchase an order of at least P2400. If a customers goes inactive for two consecutive months, they automatically lose their position in the organization. (See Statement of Policies online, #39, “Roll-Up Policy.”) A Marketing Executive in my organization has not personally shopped for the minimum amount for the past two months. Is there any way to keep him from losing his marketing organization? Two months without meeting the required minimum purchase amount means automatic loss of their marketing organization. What will happen to a customer who was inactive for two consecutive months and places an order for at least P2,400 in the third month? Because they purchased in the third month, they will reactivate back into the original organization in the first available position under their original Enroller. Someone in my organization discontinued their Membership. Can they still purchase products? They can still purchase directly from the company as a Non-member and have their products delivered to them. Non-member pay the Non-member price instead of the 30%–50% discounted Member price. Non-member will not maintain an organizational spot in your marketing organization unless they shop for the minimum amount required to be active. Is my Melaleuca business inheritable? Yes, you can will your business (see Policy #17). These transfers must be approved by Melaleuca. Monthly Business Reports For what time period are commission and bonus payment paid? Commissions and bonuses are calculated on product sales from the first through the last day of each calendar month. Who receives a Monthly Business Report? All Marketing Executives who have submitted an Independent Marketing Executive Agreement and have earned a commission and bonus payment pursuant to A Marketing Revolution! The Melaleuca Compensation Plan will receive a Monthly Business Report Summary and access to a complete online report that details the activity within their organization. This is an extremely valuable document for building and reviewing business activity. When can I view my Monthly Business Report? Monthly Business Reports are available to view online at ph.melaleuca.com on the 15th of each month. Will I receive a Monthly Business Report every month? If you do not earn a commission in a given month, you will not receive a report.
at +63 (2) 8537 9001 for answers to other questions you may have. Enrolling a Member How do I enroll a new customer? Fill out the Customer Membership Agreement completely, including correct numbers, shipping and mailing addresses, and phone numbers. Include account information and the required signatures, then upload the completed paperwork in your Melaleuca Business Center Document Upload. You can also enroll customers online at ph.melaleuca.com. What is the best way to confirm my customer’s paperwork has been received? All stages of your new customer’s enrolment can be viewed by visiting the Business Centre and clicking on ‘Enrollments> Follow- Up Center’. Additional information such as membership status and orders placed can be viewed here. You may also call Customer Service at +63 (2) 8537 9001, or our toll-free numbers 1 800 10 537 9001 (Smart) / 1 800 8 537 9001 (Globe) to confirm that the paperwork has been received and processed.
Changes in Your Business How do I change my Member information on my Customer Membership Agreement form?
Simply call Business Development at +63 (2) 8537 9001. Some items do require the submission of a new Customer Membership Agreement form. A Business Development Specialist can give you more details at the time of your call. Can I “move” a new personal enrollee? Yes. An enroller can move a personal enrollee to a different position within the month of enrollment by going online to ph.melaleuca.com and clicking on the New Enrollee Change (NEC) tool. This online tool will allow enrollers to move a customer during the customer’s month of enrollment. An Enroller can also move a personal enrollee within his/her business organization up to two months following the month of enrollment by accomplishing the New Enrollee Change (NEC) form available in the Download and Print Center and submitting the same to Business Development. After the month of enrollment, customers can only be moved one time. Each business or customer below the customer or Marketing Executive being moved will follow the enrollee. The requested move is limited to 20 customers. There is a P400 fee for each customer or Marketing Executive moved in the organization. May I move someone within my organization? Melaleuca discourages organization changes. Melaleuca will review organization change requests with written consent of all seven support team customers above the customer or Marketing Executive who would like to be moved. An Organization Change Form with original signatures is required. Both the person being moved and the Enroller need to sign the form. There is a fee of P1750 for the original move and P600 for any related moves. An Organization Change Form must be completed for each person being moved. To have changes done for P1750, all related forms must arrive together. We suggest you work closely with your enroller and/or support team when undertaking this type of request for change. (See Statement of Policies, #19, “Transfer from Original Organization.”)
Is it possible for someone else to be set up on my credit/debit card as a Member?
No. Each customer or Marketing Executive must have an account of which he or she is the owner and is authorized to withdraw funds. Using your own credit/debit card to enroll someone may be cause for termination. If I do not have a credit/debit card, can I enroll as a Member? Yes. You may enroll as a Member without the need for a credit/debit card by availing of Prepaid Enrollment option. This is only available via paperwork enrollment. I want my new customers to receive the Member discount. Can they shop if their paperwork has not yet been received by Melaleuca? They can place an order with a credit/debit card before their paperwork is received. We give all customers the Member price on their first order. Do I need to pay a Membership Fee? Yes. The Membership Fee is the key that unlocks your Melaleuca Membership and enables you to save 30%–50% off the non-member price and enjoy many other benefits of membership. Building Your Organization How do I place new Personal Customers in my organization? You are allowed to “manage” five customers or Marketing Executives on your first generation. You can place customers in those positions or
30 WELCOME TO MELALEUCA
SIMPLE STEPS TO SUCCESS 31
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