Trustpilot Reviews
16
ASA Group Ltd
Stormont School
“From project inception through to installation on site, Aerial Direct worked throughout to ensure the school’s requirements were met and delivered against a very tight timescale, to specification and to budget. The engineers deserve particular praise for going out of their way to manage the installation around the working school day and solving problems quickly with humour and a friendly vibe.”
“We have found dealing with the sales and customer service departments at Aerial Direct consistently a joy to work with. They are helpful and patient, very knowledgeable, work closely as a team and are very responsive. They work hard to understand your particular requirements and from their depth of understanding of the market, put forward a deal which meets our business needs. This is a genuine review from someone who has used Aerial Direct for around 5 years.”
Trusted by our Customers With our customers at the heart of everything we do, we make sure that the service we provide is always of the highest quality and integrity. We are committed to delivering a seamless and effortless customer experience.
Advance Property Services
JDA Group Ltd
“Always answer the phone quickly and always have a representative on-hand to deal with my queries. My business has been using Aerial Direct for at least 5 years and we’ve always been happy with the service received.”
“Can’t fault Aerial Direct. Always there to help with any queries or questions and will go that extra mile to make sure everything is done correctly. Excellent service.”
Manaktala & Co
Vinicon
All the feedback we receive is crucial to improving our service. We are proud to be rated ‘ Excellent ’ on Trustpilot with a score of 4.7 out of 5* based on over 15,000* customer reviews.
“Aerial Direct were a great help when we needed to set up a business phone number and use their keevio app to receive and make calls. The process of setting up the number and our account and user info for the app took half the time initially quoted. The instructions were clear and easy to use - as long as you followed them. I was up and running within minutes of receiving the instructions. The Project Manager ensured I knew exactly what the process would be and provided clear information, easy-to-use guides and called to ensure everything was working and that the set-up was successful. The engineer called with questions and ensured they fully understood our needs before setting up, which was reassuring. All in all an easy, successful set-up.”
“Our company recently moved from another supplier to Aerial Direct and we were amazed at what fantastic customer service we received. The team supported us and was very patient with drafting various proposals and with everything we needed. They guided us over the migration period and were very helpful when it came to the installation of the apps. Also yesterday I had some trouble sending an email to the client desk and asking the team for support. They called me within a few minutes after receiving the email and then helped me with the process of setting up the client portal. Great energy and is ready to go the extra mile to make things work. Aerial Direct is a great company which has proven to be there for their clients.”
Note: Ratings and reviews as of 04.09.2024, with 15,467 reviews from our customers.
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