2021 SDP Transformation Tool Kit

We are excited to have you as a part of our collaborative journey to Self Distribution. This tool kit is a live document we will continue to update to provide you context, details, and contacts for our transformation.

SUPPLY CHAIN TRANSFORMATION: An Integrated Self-Distribution Model for the Future

GUIDE FOR SUPPLIERS 2021 Edition - Updated August

SUPPLY CHAIN TRANSFORMATION: An Integrated Self-Distribution Model for the Future

TABLE OF CONTENTS: A MESSAGE FROM CHRIS LEWIS, PRESIDENT, ADUSA SUPPLY CHAIN ............................................................3 VIDEO: A NEW ERA OF PARTNERSHIP......................................................................................................................3 FACILITY TRANSITIONS TIMELINE.............................................................................................................................4 SUPPORT OF ALL AHOLD DELHAIZE USA COMPANIES........................................................................................6 NEXT-LEVEL COLLABORATION WITH SUPPLIERS.................................................................................................7 CRITICAL ITEM CALLOUTS DC REPLENISHMENT/PURCHASING................................................................................................................8 DATA VALIDATION...............................................................................................................................................9 ELECTRONIC DATA INTERCHANGE (EDI)......................................................................................................10 ACCOUNTS PAYABLE....................................................................................................................................... 11 ACCOUNTS RECEIVABLE. ...............................................................................................................................12 LOGISTICS..........................................................................................................................................................13 GENERAL INFORMATION / RETAIL BUSINESS SERVICES VENDOR PORTAL...................................................14 TRANSFORMATION CHECKLIST. .............................................................................................................................14 2021 FACILITY TRANSITION SPECIFICS & TIMELINES 2021 VENDOR TIMELINE AT-A-GLANCE.........................................................................................................16 FREETOWN, MASS. GROCERY........................................................................................................................18 FREETOWN, MASS. FRESH..............................................................................................................................20 MAULDIN, S.C.....................................................................................................................................................22 JESSUP, MD. PERISHABLE...............................................................................................................................26 MANCHESTER, CONN. GROCERY...................................................................................................................28 CARLISLE, PA. PERISHABLE...........................................................................................................................30 APPENDIX: FACILITY DOCUMENTS & FORMS FREETOWN, MASS. GROCERY........................................................................................................................32 FREETOWN, MASS. FRESH..............................................................................................................................40 MAULDIN, S.C.....................................................................................................................................................48 JESSUP, MD. PERISHABLE...............................................................................................................................54 MANCHESTER, CONN. GROCERY...................................................................................................................60 CARLISLE, PA. PERISHABLE...........................................................................................................................66

GUIDE FOR SUPPLIERS

2021 Edition Updated August

A MESSAGE FROM CHRIS LEWIS

Dear Valued Supplier, Work continues to transform the supply chain supporting Ahold Delhaize USA’s local brands into an integrated self-distribution model, positioning all Ahold Delhaize USA companies and their supplier partners for omnichannel growth. As this journey continues over the next several years, Ahold Delhaize USA companies strive to be your retailers of choice and make transitions as seamless as possible. This Vendor Toolkit is one of many examples of the work being done to increase ease of doing business with Ahold Delhaize USA companies. In the subsequent pages you will find comprehensive information to help guide you through the transformation, including the specifics around facility transitions and the context, scope, timing, and details of each. This toolkit will continue to evolve as this transformation continues the journey toward self-distribution. As new information becomes available, this document will also evolve. You will also be provided with additional important information through other channels like webinars and emails. If you’re not already subscribed to the Retail Business Services Vendor Portal, I encourage you and your team to sign up. The Vendor Portal can be found on the Retail Business Services website under the Vendors tab. Registration takes less than a minute, and access is granted instantly. Within the Vendor Portal, you can find a Self-Distribution tile, which houses this toolkit and many other tools and resources related to the transformation. If you need additional information or have suggestions for ways we can continue to enhance our partnerships, please reach out to any of the contacts found in this toolkit or your brand category representatives. We look forward to driving mutual business growth and appreciate your support as we together maximize the capabilities of one of the largest supply chain networks on the East Coast.

“As this journey continues over the next several years, Ahold Delhaize USA companies strive to be your retailers of choice and make transitions as seamless as possible.”

VIDEO: A NEW ERA OF PARTNERSHIP

Click here to hear from leadership from across Ahold Delhaize USA companies about their excitement for the supply chain transformation and the mutual benefit it will drive for Ahold Delhaize USA companies and supplier partners.

Chris Lewis President, ADUSA Supply Chain

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

FACILITY TRANSITIONS TIMELINE

FACILITIES TRANSITION UPDATE - SEPT. 20, 2020 2021 MARCH APRIL MAY

JUNE

JULY

Freetown Grocery Procurement

Freetown Fresh Procurement

Mauldin

First Ship: Building specific; expected between July and Oct. 2021

First Ship: Feb. 28, 2021

First Ship: May 2, 2021

Start Vendor Outreach:

Start Vendor Outreach: June 2020

Start Vendor Outreach: Sept. 2020

Building specific; refer to pages 20-21 for details

POs: 4-6 weeks prior to first ship

POs: Jan.18, 2021

POs: March 29, 2021

Temp State: Perishable, Frozen, Grocery, Breakpack- GM/HBC

Temp State: Grocery

Temp State: Perishable

Brand Served: Stop & Shop

Brand Served: Food Lion

Current Network Facilities: • South Portland, Maine

• Salisbury, N.C. • Dispunta, Va. • Elloree, S.C. • Saco (Freezer), Maine • Hanover, Md. • Jersey City, N.J.

• Freetown, Mass. Grocery & Fresh (Operations) • Jessup, MD. (Operations) • Carlisle, Pa. (Operations) • Fresh Meat: Camp Hill, Pa.

• Fresh Meat: North Kingstown, R.I.

• Schodack, N.Y. • Winthrop, Maine • Dunn, N.C. • Greencastle, Pa. • Butner, N.C.

• Central Fresh Kitchen and Culinary Innovation Center: North Kingstown, R.I.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

AUGUST

SEPTEMBER

OCTOBER

Carlisle Procurement

Jessup Procurement

Manchester

INTEGRATED NETWORK Bringing Self- Distributed ADUSA Brand Center Store Volume To: ~65%

First Ship: Aug. 2021

First Ship: Sept. 2021

First Ship: Oct. 2021

Start Vendor Outreach: Sept. 2020

Start Vendor Outreach: Dec. 2020

Start Vendor Outreach: Jan. 2021

POs: June 14, 2021

POs: July 12, 2021

POs: Aug. 30, 2021

Temp State: Perishable

Temp State: Grocery

Temp State: Perishable

Brand Served: Giant Food

Brand Served: Stop & Shop

Brand Served: The GIANT Company

Facilities Supporting the Network in 2022 and Beyond: • York Grocery: York, Pa. • York Freezer: York, Pa. • Chester, N.Y. • Beth Grocery: Bethlehem, Pa.

• Freezer North: Plainville, Conn. • Freezer South: Mountville, Pa. • Beth 4: Bethlehem, Pa. - C&S Facility

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

To truly transform into an integrated model that drives omnichannel growth, new ways of working are required within Ahold Delhaize USA companies and with supplier partners. Each of Ahold Delhaize USA’s companies is committed to the success of the transformation. Brand category teams continue to serve as your contact for their brand’s unique merchandising and retail strategies and decisions. Other topics, however, are now unified into new models of collaboration supported by all companies to enable stronger partnerships with suppliers and greater ease of doing business. SUPPORT OF ALL AHOLD DELHAIZE USA COMPANIES

“Above and beyond all benefits, in my mind, is simplicity of engagement. Having the distribution network managed completely in-house will greatly simplify the way our companies collaborate on supply chain solutions. It will also enable the efficient identification of solutions that will ultimately improve the customer experience for Hannaford and each of Ahold Delhaize USA’s local brands.” Peter Forester, Senior Vice President, Merchandising, Hannaford “Having clear line of sight to key metrics such as inventory levels, in-bound and out-bound volumes, and demand planning enables Food Lion to serve our customers using real-time data. This visibility and flexibility enable a nimbleness that is critical in today’s environment. As I look ahead, an integrated supply chain will allow the brands to leverage assets across the East Coast, improve service levels and product availability for customers and will make the “When the supply chain is integrated, the benefits this will yield, not only to The GIANT Company, but to our vendor partners, will be game changing. The strategic advantages this transformation will afford energizes me the most. I envision a world that will enable The GIANT Company to be much more nimbler and more responsive to the evolving needs of our customers.” John Ruane, Senior Vice President, Merchandising, The GIANT Company “What excites me the most about this work is the direct connection and collaboration Giant Food can achieve, especially on planning and measuring execution. COVID-19 is a great example of how multiple parties slow down the ability for us to quickly pivot, leverage our network and serve our communities. Our move to self-distribution will not only make Giant Food more responsive and more effective in the future, but will also enable Giant Food to deliver on our promise to our customers of Fresh & Full every day.” Tonya Herring, Senior Vice President, Merchandising, Giant Food companies of Ahold Delhaize USA easier to work with day in and day out.” Geoff Waldau, Executive Vice President, Merchandising, Food Lion “When you think about the omnichannel experience, it’s not just about shopping online or on your mobile device. It’s the integrated customer experience – where they are connected to their local brand and get the same personalized experience on their phone, on the web and in stores. At the heart of delivering that is the supply chain. This transformation sits at the center of Ahold Delhaize USA companies’ abilities to thrive in an omnichannel marketplace.” Bobby Watts, Head of eCommerce Merchandising, Peapod Digital Labs “Over the past three years, Ahold Delhaize USA companies have been on a journey that began with one of the most successful merger integrations in the grocery industry. We stood up great local brands and services companies to continue to deliver for customers locally and began work to leverage collective size and scale. Now, we’re in the next phase of our transformation: becoming leading omnichannel retailers. We won’t achieve our ambitions to deliver whenever, wherever, however a customer wants to be served without you. Together, we have tremendous opportunities to grow jointly, collaborate more closely, and work wisely so we can focus more on strategic win-wins.” Dave Bass, Senior Vice President, Omnichannel Merchandising Support, Peapod Digital Labs “Ahold Delhaize USA companies already run one of the most expansive supply chains on the East Coast. We’re scaled and we’re continuing to grow. That scale brings tremendous opportunities. But to bring these new opportunities to life, we need to think – and operate – in new ways to realize the potential for mutual growth with suppliers that this transformation brings.” Lee Nicholson, SVP, Procurement, ADUSA Procurement and Lead, Self-Distribution Implementation

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

In June 2020, a new procurement function was launched to support the transformation to an integrated self-distribution supply chain model. This function drives a new level of collaboration with suppliers and allows Ahold Delhaize USA companies to engage as retailers of choice with the vendor community. Engagement with these new programs is at the forefront of enabling both Ahold Delhaize USA companies and suppliers to achieve mutual omnichannel growth. NEXT-LEVEL COLLABORATION WITH SUPPLIERS The ADvantage Program - advantagesupportcenter@adusaprocurement.com The ADvantage Program is an exciting new vendor program that is designed to better address lasting ADvantage for vendors, consumers, and the local brands of Ahold Delhaize USA. Areas of focus include but are not limited to: supply planning, new item launch, unsaleables reductions, on-shelf availability improvements, network efficiency creation, inventory management and more. Efficiency Programs - Efficiency.programs@adusaprocurement.com vendor needs through an enhanced focus on collaboration and growth throughout the organization and with the vendor community. The ADvantage Program is designed to drive a Through Efficiency Programs, Ahold Delhaize USA companies and supplier partners maximize efficiencies through purchasing and logistics behaviors. Ahold Delhaize USA companies consider efficiency program offers on an ongoing basis and look forward to partnering more closely in this area. Alternative Sourcing - alternativesourcing@adusaprocurement.com Through Alternative Sourcing, Ahold Delhaize USA companies pursue quarter and year-end buys. The Alternative Sourcing team includes a dedicated group of managers and analysts to partner with suppliers on nontraditional sourcing. VIC, Swell, & Reclaim - VIC Support Center: https://rbsprod.service-now.com/vendor_csm . After registering and logging in, click the “Get Help” option to create a case that goes directly to the VIC team. Unsaleables@adusaprocurement.com Reclaim, swell and vendor inbound compliance (VIC) are now managed within procurement. New tools, support, and visibility are now available or are forthcoming in these areas. Commercialization - Commercialization@RetailBusinessServices.com Through Commercialization, Ahold Delhaize USA companies seek to develop new and innovative ways to partner with the vendor community. We invite vendors to engage the commercialization team with ideas and opportunities to improve supply chain interactions, as well as create new endeavors and partnerships. CONTACT INFORMATION AT A GLANCE DEPARTMENT CONTACT INFO Accounts Payable RBS.Solutions@Retailbusinessservices.com Accounts Receivable RBS.Solutions@Retailbusinessservices.com Data Validation sdpfrdatavalidation@adusaprocurement.com EDI Invoice Setup rbsesupport@retailbusinessservices.com Electronic Data Interchange (EDI) Issues rbsesupport@retailbusinessservices.com Logistics CPUContracts@adusaprocurement.com

Replenishment and purchasing activities at distribution centers

SelfDistributionReplenishmentTeam@adusaprocurement.com

Sending Invoices (if EDI unavailable)

rbsap-documentservicesgroup@retailbusinessservices.com

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

CRITICAL ITEM CALLOUTS As this journey continues, there will be critical interactions, needs and contacts for various areas to support seamless transitions of facilities into the self-managed network. These are detailed on the following pages. Suppliers will have new and/or expanded connection points inside the self-managed supply chain. However, along the way, suppliers will continue to interact with third-party companies, like C&S Wholesale Grocers, until the transformation is complete or a facility transitions into the self-managed network. Each specific facility’s overview in this toolkit speaks to the purchase order conversion dates, as well as other specific information. DC REPLENISHMENT/PURCHASING As procurement of product transitions to a self-managed model, teams from ADUSA companies will manage day-to-day buying and demand planning. Through this model, ADUSA companies will have full alignment and integration of demand planning in support of each of the great local brands and across the supply chain. This will enable ADUSA companies to better partner with suppliers on demand planning and fulfillment. To make facility transitions easier for suppliers, we will be implementing a PO mirroring process . Open POs from C&S that are due after the facility transition date and cannot be received prior to that date will need to be canceled and then a new PO for the same items, same quantities, and same due date will be initiated by ADUSA Distribution. To provide context and assist with your internal forecasting and production planning, we have provided general information on the inventory flow path for each facility. There will be no changes to assortment at this time. The inventory process can differ by facility. Pay special attention to each facility’s overview on the following pages. The diagram below provides an overview of what we know so far for the flow of inventory for the go-live of each facility within the self-managed network:

FREETOWN GROCERY

D emand will transition from management by C&S Wholesale Grocers to management by ADUSA companies. ADUSA companies will purchase existing inventory and assortment will remain the same. Demand will transition from management by C&S Wholesale Grocers to management by ADUSA companies. ADUSA companies will purchase existing inventory and assortment will remain the same. Phase 1: Replenishment will first transition from C&S to ADUSA companies and the 62 stores will be serviced from existing in-network distribution centers. There would be no changes to assortment. Phase 2: Volume flows would be moved in phases to be sourced out of Mauldin. For these facilities, ADUSA companies are buying all product and building inventory from zero, as well as managing distribution and transportation. Demand will transition from management by C&S Wholesale Grocers to management by ADUSA companies. ADUSA companies will purchase existing inventory and assortment will remain the same. Demand will come from the Suffield and Newburgh facilities, and Manchester will be stocked through transfers from Suffield and Newburgh as well as POs directly from ADUSA Distribution. ADUSA companies will manage the distribution and transportation delivering to local brand stores that were previously serviced by Suffield and Newburgh distribution centers. This facility will leverage third party labor and transportation providers. Manchester will service the Stop & Shop brand and maintain the same assortment as is offered today. Demand will transition from management by C&S Wholesale Grocers to management by ADUSA companies. ADUSA companies will purchase existing inventory and assortment will remain the same.

FREETOWN FRESH

MAULDIN

JESSUP PERISHABLE

MANCHESTER

CARLISLE PERISHABLE

If you have any general questions about replenishment and purchasing activities at distribution centers, email SelfDistributionReplenishmentTeam@adusaprocurement.com .

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

DATA VALIDATION To support the transition of facilities to the self-managed network, a team is available to ensure correct data is in place for purchase orders. At the vendor level , this includes confirming that there is a vendor number in the ADUSA system for each ship location/lead time combination and making sure those vendor numbers have the correct lead times, purchasing brackets, ship points and PO addresses associated with them. At the item level , this includes making sure each item is associated with the correct vendor number and validating the minimum delivered code, case and unit UPCs, case pack, unit size, case weight/dimensions and pallet pattern. Three-Stage Process The data validation team works with each vendor on a three-stage data validation process . This process is facility- specific, so vendors that ship product to multiple facilities will be contacted separately for each facility. Each Excel file that is sent out includes an instructions tab with detailed information about the definition of each field and the data that a supplier is expected to provide.

PHASE 1

PHASE 2

In Phase 1 , the data validation team reaches out to the vendor contact that C&S had on file to request detailed contact information . We need to confirm the correct contact information for data validation activities, as well as the correct contact for Electronic Data Interchange (EDI) setup. When the vendor returns this information, all contacts are logged. As we move from facility to facility, we will check this list to see if we have a contact on file for a vendor so that we don’t duplicate requests. • Each vendor will be assigned a replenishment analyst who will send tailored data validation requests and serve as your primary contact for purchase order- related data. correct, please provide the following information to sdpfrdatavalidation@adusaprocurement.com . When submitting contact information, please include your ADUSA vendor number(s) (if known) or your C&S vendor number(s). • The following information is needed from suppliers: • If you haven’t seen any correspondence and/ or want to be sure your contact information is - Contact information (name, email, and phone number) for all customer service representatives, sales representatives and brokers. - For each contact, please indicate the product line(s) and/or business area(s) they represent if you have multiple divisions within your organization. - For brokers specifically, indicate whether they are managing order entry or other purchasing-related functions. - Contact information (name, email, and phone number) for your electronic data interchange (EDI) representative. This information will be passed to our B2B group, which will reach out later to establish the EDI trading partner relationship and begin testing. If you are unable to trade EDI at this time, please provide a fax number for PO submission.

In Phase 2 , we send the data validation contact two spreadsheets to validate the vendor data . • Case UPC file - This Excel file lists all the items we have set up in our system under each vendor number. Because vendors may not be familiar with their vendor numbers (which are not the same as the C&S vendor numbers), this sheet serves as a reference point when completing the Vendor Data Validation sheet. • Vendor Data Validation file – This Excel file lists all the vendor numbers we have in our system for the vendor. For each vendor number, we ask the vendor to confirm the bracket min/max and lead time or provide corrections as needed. We also ask that the vendor provide the ship point address, the broker name (if applicable), and the PO address. • When the vendor returns these files, we review them for completeness and respond to the vendor with any questions. Once any issues have been resolved we will make any needed updates in our system.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

PHASE 3

In Phase 3 , we send the data validation contact two spreadsheets to validate the item data . • Item Data Validation File – This Excel file lists all the item numbers we have in our system for the vendor. If the vendor has multiple vendor numbers, there will be a separate tab for each vendor number. Vendors are asked to confirm that the item is still active and is set up under the correct vendor number. They are asked to provide the item increment and minimum delivered code date and then review the item level details (UPCs, case pack, case dimensions, pallet pattern, etc.) and provide corrections if needed. • Missing Item Form – If the vendor sees items missing from the item data validation file, we ask that they enter the item information on this form so we can either correct any setup issues or work with the Category teams to have the item set up in the system. If no items are missing this form is not needed. • When the vendor returns these files, we review them for completeness and respond to the vendor with any questions. Once any issues have been resolved we will make any needed updates in our system. Timing The data validation team begins vendor outreach for data validation approximately 32 weeks prior to go-live. We allow a total of 15 weeks for completing all three stages of the process with all vendors in a facility. Individual vendors will be given deadlines for each phase as we work with them to complete the process. Data validation must be completed 17 weeks prior to go-live to support IT testing processes as well as to allow time for EDI setup and transaction testing. ELECTRONIC DATA INTERCHANGE (EDI) It is critical to seamless execution of facility transitions that EDI connections are established. Teams are reaching out to suppliers via email and direct calls to establish these connections. All suppliers are asked to provide correct EDI contacts via email to rbsesupport@retailbusinessservices.com . Once correct contacts are established, we will conduct the following testing. EDI Testing 1. All-Item PO Test: EDI team creates a test PO for all items using the production data set (not test environment) and sends to vendor. Vendor is required to positively validate the information sent and indicate if there are any discrepancies. Documentation of that validation email to be archived. All vendors are targeted to receive this test. 2. BICEPS PO/Invoice Test (test environment): EDI team creates a test PO in BICEPS, and the PO is sent to the vendor. Vendor returns corresponding invoice. EDI Test plans to intercept the invoice using a new report that will compare the invoice against the PO sent and report any errors. These invoices DO NOT go into Prompt (we need to keep extraneous transactions out of Prompt to not interfere with E2E testing). Any data errors will be communicated to the appropriate group for remediation. All vendors are targeted to receive this test. 3. E2E Testing (test environment): Some vendors may be selected for roundtrip (BICEPS to Prompt) PO/Invoice testing. This is to test the overall flow of transactions through various business test cases required by accounting. Vendors selected for this testing will be notified. Timing Time frames for EDI set-up and testing for each facility are listed in the facility-specific pages of the toolkit. Vendor Freight Allowance As ADUSA Procurement is sending purchase orders (POs) for facilities, some vendors are seeing a change in the way the freight allowance is displaying. The allowance appears at the item level, instead of the way it previously displayed at the PO header level. This is a change in the way information is displayed. It does not have an impact on the freight allowance. Please continue to process purchase orders as you normally would.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

ACCOUNTS PAYABLE Information and Questions

The Retail Business Services Customer Solutions Center is the primary point of contact for Accounts Payable information and questions. Information that can be obtained from the Customer Solutions Center includes invoicing, general payables questions, general receivables questions and Customer Solutions Center portal access. The Customer Solutions Center can be reached Monday-Friday from 8 a.m. – 5 p.m. ET by phone at 1-866-366-3386 or RBS.Solutions@Retailbusinessservices.com . A Customer Solutions web portal is also available. Please email the Customer Solutions Center for setup. Please also note that this is a separate portal from the Retail Business Services Vendor Portal. The Vendor Portal is a source for business information. The Customer Solutions Center Portal is a portal for accounting-specific information. Sending Invoices EDI is the primary method of invoicing. If a supplier is unable to establish EDI set-up, invoices should be sent to rbsap-documentservicesgroup@retailbusinessservices.com . Please note that manual (non-EDI) invoices will result in efficiency delays. To set up EDI for invoices, contact: rbsesupport@retailbusinessservices.com . Required Invoice Information All invoices must correspond to a PO and include the following: • Company name • Item description • Remit to address • Cost of each item • Store number • Invoice total • Store address • Valid POD (store stamp/signature or warehouse stamp/signature) If invoicing for freight, you must include a freight bill from the carrier with the cost noted. Tax Certificates We will update sales and use tax certificates as each facility comes online. Please see available documents in the Appendix or on the facility-specific pages. Credit Applications As a publicly traded company, it has become the practice of Ahold Delhaize and its subsidiaries to not complete credit applications. For credit information, please see the reference documents in the Appendix . Should additional information be required, please refer to Duns & Bradstreet reporting. Payment Terms ADUSA has adopted a new payment terms policy to align payment terms to industry standards and product performance (inventory days on hand). For general information about this policy, please click here . Each vendor will receive a specific communication regarding their payment terms with ADUSA.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

ACCOUNTS RECEIVABLE Information and Questions

The Retail Business Services Customer Solutions Center is the primary point of contact for Accounts Receivable information and questions. Information that can be obtained from the Customer Solutions Center includes: invoicing, general payables questions, general receivables questions and Customer Solutions Center portal access. The Customer Solutions Center can be reached Monday-Friday from 8 a.m. – 5 p.m. ET by phone at 1-866-366-3386 or RBS.Solutions@Retailbusinessservices.com . A Customer Solutions web portal is also available. Please email the Customer Solutions Center for setup. Please also note that this is a separate portal from the Retail Business Services Vendor Portal. The Vendor Portal is a source for business information. The Customer Solutions Center Portal is a portal for accounting-specific information. Promotional Cost and Deals As facilities transition from C&S into the self-distribution network, promotional Cost and Deals will change from being based on store shipments to inbound POs at the distribution center. For example, with Freetown Grocery, this will transition from being based on shipments to Stop & Shop stores to inbound POs at the Freetown Grocery facility. Allowances will be based off the quantity received on the PO. The Stop & Shop category team will work collaboratively with you to determine whether these allowances will be Off Invoice or Bill Backs. Product at facilities that are procured via C&S will continue to be invoiced upon shipment to stores. Please note: This may change as additional facilities move into the network. We will provide updated information as soon as it is available. Netting and Deductions Bill Payer is not affected and remains the primary method for promotional payment. For vendors with a Bill Payer account, deductions will be made against your balance. With facility/sourcing transition ongoing, ADUSA will continue to utilize C&S for A/R billings for an undetermined period of time. As we reach an appropriate point of scale, we will internalize vendor billings and provide additional communication at that time. Electronic Funds Transfer (EFT) – Exception Vendors Only To set up EFT, please follow the steps outlined below: • Vendor to send email to RBS.CashApplications@retailbusinessservices.com request EFT setup information • Retail Business Services Accounts Receivable team will send W9 and bank information • Vendor can work with bank for setup. • All remittances should be emailed to RBS.CashApplications@retailbusinessservices.com same day of EFT transaction Lockbox Address for Paper Checks (Used Only for Exception Vendors Without EFT Capabilities) AHOLD USA, INC 3213 Payshere Circle Chicago, IL 60674 Manufacturer Paper Coupons At this time there is no change to Manufacturer Paper Coupon processing. Brands will continue with the process that is in place today. Reclamation At this time, there are no changes to processing and billing of store reclamation product.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

LOGISTICS As distribution centers come into the self-managed network, we will be reviewing and identifying backhauling impacts and opportunities, as well as inbound load-planning needs six months prior to each transition. All load appointments are moving from Retailix to the Manhattan system. You can find the Manhattan best practices and routing guide in the Retail Business Services Vendor Portal. As you prepare for upcoming facility transitions, we encourage you to take the following steps related to logistics: • Review the Routing Guide in the Retail Business Services Vendor Portal; • Consider flexible scheduling for demand needs; • Prepare to manage a more direct relationship with Ahold Delhaize USA companies; and • Prepare visibility to manufacturing and mixing center sites to have origin source point discussions. As Ahold Delhaize USA companies continue to invest in and expand the supply chain network, we look to have an increasing presence and partnership in solutioning your logistics needs and offer the following: • Optimized Freight Solutions: Partner on inbound freight for the best outcome • Fleet for Hire: Fleet for hire lanes with our large private fleet that can deliver freight on the East Coast from Maine to Georgia and run cross-country to produce-growing regions • Best Network Solutions: Direct Plant Shipment (DPS) opportunities, including channel enhancements • Reduced Dwell Time & Cost: Less Than Load (LTL) consolidation opportunities

• Enhanced Quality: Focus on quality in transit to reduce waste and protect product integrity. To reach us to discuss these opportunities please email CPUContracts@adusaprocurement.com .

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

TRANSFORMATION CHECKLIST For every facility we ask that your teams use this checklist as an ongoing part of your internal meetings around this work and our business. DATA VALIDATION: ❍ Data Validation: Data Validation Contact Info Request Returned (32 weeks/8 months prior) ❍ Data Validation: Case UPC and Vendor Data Validation Files returned (cascading process) ❍ Data Validation: Missing item forms due back from vendor (cascading process) ❍ Data Validation: Data Validation Complete (17 weeks/4 months prior) VENDOR OPTIMIZATION: ❍ Network/Vendor Optimization: Vendor updates internal demand and production planning forecasts where relevant. (24 weeks/6 months prior) EDI/B2B: ❍ EDI/B2B: EDI Contact Info Request Returned (30 weeks/7.5 months prior) ❍ EDI/B2B: All Item PO Test (cascading process) ❍ EDI/B2B: BICEPS PO/Invoice Test (cascading process) ❍ EDI/B2B: E2E Testing - 25 vendor test only* Tests the overall accounting transaction flow (cascading process) GENERAL INFORMATION / RETAIL BUSINESS SERVICES VENDOR PORTAL As a general resource, you can access a wide array of information about all Ahold Delhaize USA companies on the Retail Business Services Vendor Portal. The portal can be accessed from www.retailbusinessservices.com/vendors . Click on the Vendor Portal logo in the middle of the page. Information about the supply chain transformation can be found under the Self-Distribution tab within the Portal. Registration is required to access the portal. However, registration takes less than a minute and access is granted instantly. Ahold Delhaize USA companies encourage all suppliers to register all team members who work with Ahold Delhaize USA companies to register for access to the portal. Users who are registered on the portal receive communications and key updates from Ahold Delhaize USA companies, sent directly to their email. Supplier contacts who are not registered for the portal will not receive email updates.

ACCOUNTING: ❍ Accounting: Vendor Responses for new Vendor Setup sent. (60 days/2 months prior)

EFFICIENCY PROGRAMS: ❍ Efficiency Programs: Relevant Efficiency Program discussions complete. Efficiency.programs@ adusaprocurement.com (45 days prior)

LOGISTICS:: ❍ Logistics: Vendor inbound CPU agreements due back (30 days/1 month prior)

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

2021 FACILITY TRANSITIONS SPECIFICS & TIMELINES

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

2021 VENDOR TIMELINE AT-A-GLANCE

FACILITY NAME

JUL

AUG

SEPT

OCT

NOV DEC

FC Grocery: Go Time! ADUSA Distribution POs start to land at DC Logistics: Vendor inbound CPU agreements due back Accounting: Vendor responses for new vendor setup sent

Mauldin

Go Time! ADUSA Distribution POs start to land at DC

Jessup

Logistics: Vendor inbound CPU agreements due back

Go Time! ADUSA Distribution POs start to land at DC

Manchester

Efficiency Programs:

Relevant Efficiency Program discussions complete

EDI/B2B (Cascading process): • BICEPS PO/Invoice Test • E2E testing; 25 vendor test only *Tests the overall accounting transaction flow • EDI testing and go-live readiness complete

Accounting: Vendor responses for new vendor setup sent Efficiency Programs: Relevant Efficiency Program discussions complete.

Logistics: Vendor inbound CPU agreements due back

Accounting: Vendors needing new vendor #s identified

Go Time! ADUSA Distribution POs start to land at DC

Carlisle

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

2021 VENDOR TIMELINE AT-A-GLANCE (CONTINUED)

FACILITY NAME

JUL AUG SEPT

OCT

NOV

DEC

Data validation

Logistics: Vendor discussions on current freight rates, transition plan and CPU agreements

EDI/B2B (Cascading process): • BICEPS PO/Invoice Test • E2E testing; 25 vendor test only *Tests the overall accounting transaction flow • EDI testing and go-live readiness complete

Beth Dry Grocery

Accounting: Vendor responses for new vendor setup sent

Efficiency Programs: Relevant Efficiency Program discussions complete

York Grocery

Data validation

Chester Perishable

Data validation

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

FREETOWN, MASS. GROCERY

Overview Freetown Grocery was the first facility to transition on the journey to an integrated self-distribution model. The facility continues to execute grocery and perishable demands for the Stop & Shop brand, with grocery converting first. The transition is a demand transition from C&S to ADUSA Distribution. The facility continues to serve the Stop & Shop brand, and there will be no assortment changes. C&S Relationship Purchase order (PO) and service discussions should continue with C&S for all POs with a ship date of Feb. 28, 2021 or prior. Any POs placed by C&S that may need to be received after Feb. 28, 2021 due to delayed shipments or other issues will still be received, but the C&S POs will need to be canceled and new ones placed by ADUSA Distribution. All POs for delivery March 1, 2021 and beyond will come from ADUSA Distribution.

Ship To Address: ADUSA DISTRIBUTION, LLC 136 SOUTH MAIN ST. ASSONET, MA 02702-1647 SHIP TO DUNS: 0804911855401 Bill To Address: ADUSA DISTRIBUTION, LLC P.O. BOX 981759 EL PASO, TX 79998 BILL TO DUNS: 0804911850000 Brand Served: Stop & Shop

Major Flow Changes: None. Procurement will move from C&S to ADUSA Distribution, and there will be no assortment changes. C lick here for Freetown Grocery documents and forms.

Receiving and Shipping Schedule:

FREETOWN GROCERY OPERATION

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

10:30 a.m. – 10:30 p.m. 8:30 p.m. – 1:30 p.m.

Receiving

Closed

8:30 p.m. – 1:30 p.m.

Shipping

Inventory Build and Production Planning Impacts: ON TIME and IN FULL are critical for both ADUSA companies and suppliers as facilities transition into the self- distributed network. For Freetown Grocery, ADUSA Distribution will take over inventory in the facility from C&S, so there should not be a significant impact to demand.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

FREETOWN GROCERY VENDOR TIMELINE

DEPARTMENT

TIMELINE

TASK

Data Validation

July 2020

Data validation begins

EDI / B2B

July 2020

EDI setup begins

Network Optimization

August 2020

Inventory flow path and demand impacts communicated

Vendor discussions on current freight rates, transition plan and CPU agreements

Logistics

October 2020

EDI / B2B

October 2020

EDI setup complete

Data Validation

November 2020

Data validation complete

EDI / B2B

Cascading Process

All Item PO Test

Accounting

November 2020

Vendors needing new vendor #s identified

EDI / B2B

Cascading Process

BICEPS PO/Invoice Test

E2E testing; 25 vendor test only *Tests the overall accounting transaction flow

EDI / B2B

Cascading Process

Accounting

December 2020

Vendor responses for new vendor setup sent

EDI / B2B

December 2020

EDI testing and go-live readiness complete

Relevant Efficiency Program discussions complete. Efficiency.programs@adusaprocurement.com

Efficiency Programs

January 2021

Logistics

January 2021

Vendor inbound CPU agreements due back

GO-LIVE DATE: Feb. 28, 2021

Go Time! ADUSA Distribution POs start to land at DC

VENDORS SHOULD REFERENCE THE TRANSFORMATION CHECKLIST ON P. 14 OF THIS GUIDE TO ENSURE THAT ALL CRITICAL STEPS FOR TRANSITION ARE COMPLETE ON THE CORRECT TIMELINE.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

FREETOWN, MASS. FRESH

Overview The transition of Freetown Fresh is another major step on the path to a self-distributed network. With the transition, the facility will continue to execute grocery and perishable demands for the Stop & Shop brand. The transition of fresh will be similar to grocery. It is a demand transition from C&S to ADUSA Distribution, and there will be no assortment changes. C&S Relationship PO and service discussions should continue with C&S for all POs with a ship date of May 1, 2021 or prior. Any POs placed by C&S that may need to be received after May 1, 2021 due to delayed shipments or other issues will still be received, the C&S POs will need to be canceled and new ones placed by ADUSA Distribution. All POs for delivery May 2, 2021 and later will come from ADUSA Distribution. Click here for Freetown Fresh documents and forms.

Ship To Address: ADUSA DISTRIBUTION, LLC 136 SOUTH MAIN ST. ASSONET, MA 02702-1647 SHIP TO DUNS: 0804911855411 Bill To Address: ADUSA DISTRIBUTION, LLC P.O. BOX 981759 EL PASO, TX 79998 BILL TO DUNS: 0804911850000 Brand Served: Stop & Shop

Major Flow Changes: None. Procurement will move from C&S to ADUSA Distribution, and there will be no assortment changes.

Receiving and Shipping Schedule:

FREETOWN FRESH OPERATION

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

5 a.m. – 1:30 p.m. 3 p.m. – 5 a.m.

8:30 p.m. – 1:30 p.m.

8:30 p.m. – 1:30 p.m. 3 p.m. – 11:30 p.m.

8:30 p.m. – 1:30 p.m.

8:30 p.m. – 1:30 p.m. 3 p.m. – 11:30 p.m.

Receiving

3 p.m. – 5 a.m.

Shipping

Inventory Build and Production Planning Impacts: ON TIME and IN FULL are critical for both ADUSA companies and suppliers as facilities transition into the self- distributed network. For Freetown Fresh, ADUSA Distribution will take over inventory in the facility from C&S, so there should not be a significant impact to demand.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

FREETOWN FRESH VENDOR TIMELINE

DEPARTMENT

TIMELINE

TASK

Data Validation

September 2020

Data validation begins

EDI / B2B

September 2020

EDI setup begins

Network Optimization

November 2020

Inventory flow path and demand impacts communicated

Vendor discussions on current freight rates, transition plan and CPU agreements

Logistics

January 2021

Data Validation

January 2021

Data validation complete

EDI / B2B

January 2021

EDI setup complete

EDI / B2B

Cascading Process

All Item PO Test

Accounting

February 2021

Vendors needing new vendor #s identified

EDI / B2B

Cascading Process

BICEPS PO/Invoice Test

E2E testing; 25 vendor test only *Tests the overall accounting transaction flow

EDI / B2B

Cascading Process

EDI / B2B

February 2021

EDI testing and go-live readiness complete

Accounting

March 2021

Vendor responses for new vendor setup sent

Relevant Efficiency Program discussions complete. Efficiency.programs@adusaprocurement.com

Efficiency Programs

March 2021

Logistics

April 2021

Vendor inbound CPU agreements due back

GO-LIVE DATE: May 2, 2021

Go Time! ADUSA Distribution POs start to land at DC

VENDORS SHOULD REFERENCE THE TRANSFORMATION CHECKLIST ON P. 14 OF THIS GUIDE TO ENSURE THAT ALL CRITICAL STEPS FOR TRANSITION ARE COMPLETE ON THE CORRECT TIMELINE.

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

MAULDIN, S.C.

Overview In June 2020, Food Lion announced it had entered into a transaction to purchase 62 BI-LO/Harveys Supermarket stores in North Carolina, South Carolina and Georgia from Southeastern Grocers. ADUSA Distribution will serve the newly acquired 62 stores, as well as additional Food Lion stores, through the Mauldin, S.C. distribution center. As volume and store count continues to grow, the Mauldin campus is a welcomed addition to the self-distribution network. Over time, this will become one of the largest distribution centers in the ADUSA network. The campus includes grocery, perishable, frozen, and GM/HBC, serviced out of two buildings, as well as a Product Reclaim Center. Initially, the 62 new stores will be serviced from current ADUSA network DCs. These stores will be filled from zero. Neither Food Lion nor ADUSA Distribution intends to acquire inventory in either the stores or the DC. Brand Served: Food Lion Click here for Mauldin documents and forms. New CHEP ID: 4000565450 Major Flow Changes: Mauldin will come online using a building-by-building approach. Starting in July, store volume will transition from being serviced from existing distribution centers to being serviced by the Mauldin distribution center. See below for the updated store count by DC.

STORE MOVES/VOLUME TRANSITIONS (FRESH & FROZEN)

CURRENT 7/15/21

7/22/21

7/29/21

8/5/21

8/12/21

8/19/21

8/26/21

Dunn, NC

290

265

Mauldin (Greenville, SC)

109

Greencastle, PA 154

154

Salisbury, NC 287

278

255

Disputanta, VA 174

174

Elloree, SC

194

147

117

142

SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS

STORE MOVES/VOLUME TRANSITIONS (FC GROCERY)

CURRENT 7/15/21

7/22/21

7/29/21

8/5/21

8/12/21

8/19/21

8/26/21

DA DC04

290

Mauldin

109

DA DC07

154

DA DC10

287

278

255

DA DC20

174

DA DC30

194

147

117

BUILDING D: PERISHABLE - DAIRY, MEAT, PRODUCE

Ship To Address: ADUSA DISTRIBUTION, LLC 208 BILO BOULEVARD GREENVILLE, SC 29607 SHIP TO DUNS: 0034485600052

Bill To Address: ADUSA DISTRIBUTION, LLC PO BOX 981442 EL PASO, TX 79998 BILL TO DUNS: 0804911850000

BUILDING

DAYS

START TIME

END TIME

D: Dairy, meat & produce

Sunday – Friday

6 a.m.

2 p.m

BUILDING A: FROZEN

Ship To Address: ADUSA DISTRIBUTION, LLC MAULDIN FREEZER & FULL CASE GROCERY

Bill to Address: ADUSA DISTRIBUTION, LLC PO BOX 981442 EL PASO, TX 79998 BILL TO DUNS: 0804911850000

216 FORRESTER DRIVE GREENVILLE, SC 29607 SHIP TO DUNS: 0034485600053

BUILDING

DAYS

START TIME

END TIME

A: Frozen

Monday – Friday

6 a.m.

12 p.m

TIMELINE FOR BUILDINGS D AND A (FROZEN ONLY)

DEPARTMENT Network Optimization

TIMELINE February 2021

TASK

Inventory flow path and demand impacts communicated Vendor discussions on current freight rates, transition plan and CPU agreements Vendors needing new vendor #s identified *If required Vendor responses for new vendor setup sent *If required

Logistics

February/March 2021

Accounting Accounting

March/April 2021

March 2021

Logistics

April/May 2021 Vendor inbound CPU agreements due back GO LIVE DATE: May 31, 2021 Go Time! POs cut by ADUSA Distribution start to land at DC

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