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SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS
ACCOUNTS PAYABLE Information and Questions
The Retail Business Services Customer Solutions Center is the primary point of contact for Accounts Payable information and questions. Information that can be obtained from the Customer Solutions Center includes invoicing, general payables questions, general receivables questions and Customer Solutions Center portal access. The Customer Solutions Center can be reached Monday-Friday from 8 a.m. – 5 p.m. ET by phone at 1-866-366-3386 or RBS.Solutions@Retailbusinessservices.com . A Customer Solutions web portal is also available. Please email the Customer Solutions Center for setup. Please also note that this is a separate portal from the Retail Business Services Vendor Portal. The Vendor Portal is a source for business information. The Customer Solutions Center Portal is a portal for accounting-specific information. Sending Invoices EDI is the primary method of invoicing. If a supplier is unable to establish EDI set-up, invoices should be sent to rbsap-documentservicesgroup@retailbusinessservices.com . Please note that manual (non-EDI) invoices will result in efficiency delays. To set up EDI for invoices, contact: rbsesupport@retailbusinessservices.com . Required Invoice Information All invoices must correspond to a PO and include the following: • Company name • Item description • Remit to address • Cost of each item • Store number • Invoice total • Store address • Valid POD (store stamp/signature or warehouse stamp/signature) If invoicing for freight, you must include a freight bill from the carrier with the cost noted. Tax Certificates We will update sales and use tax certificates as each facility comes online. Please see available documents in the Appendix or on the facility-specific pages. Credit Applications As a publicly traded company, it has become the practice of Ahold Delhaize and its subsidiaries to not complete credit applications. For credit information, please see the reference documents in the Appendix . Should additional information be required, please refer to Duns & Bradstreet reporting. Payment Terms ADUSA has adopted a new payment terms policy to align payment terms to industry standards and product performance (inventory days on hand). For general information about this policy, please click here . Each vendor will receive a specific communication regarding their payment terms with ADUSA.
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