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SUPPLY CHAIN TRANSFORMATION: GUIDE FOR SUPPLIERS
ACCOUNTS RECEIVABLE Information and Questions
The Retail Business Services Customer Solutions Center is the primary point of contact for Accounts Receivable information and questions. Information that can be obtained from the Customer Solutions Center includes: invoicing, general payables questions, general receivables questions and Customer Solutions Center portal access. The Customer Solutions Center can be reached Monday-Friday from 8 a.m. – 5 p.m. ET by phone at 1-866-366-3386 or RBS.Solutions@Retailbusinessservices.com . A Customer Solutions web portal is also available. Please email the Customer Solutions Center for setup. Please also note that this is a separate portal from the Retail Business Services Vendor Portal. The Vendor Portal is a source for business information. The Customer Solutions Center Portal is a portal for accounting-specific information. Promotional Cost and Deals As facilities transition from C&S into the self-distribution network, promotional Cost and Deals will change from being based on store shipments to inbound POs at the distribution center. For example, with Freetown Grocery, this will transition from being based on shipments to Stop & Shop stores to inbound POs at the Freetown Grocery facility. Allowances will be based off the quantity received on the PO. The Stop & Shop category team will work collaboratively with you to determine whether these allowances will be Off Invoice or Bill Backs. Product at facilities that are procured via C&S will continue to be invoiced upon shipment to stores. Please note: This may change as additional facilities move into the network. We will provide updated information as soon as it is available. Netting and Deductions Bill Payer is not affected and remains the primary method for promotional payment. For vendors with a Bill Payer account, deductions will be made against your balance. With facility/sourcing transition ongoing, ADUSA will continue to utilize C&S for A/R billings for an undetermined period of time. As we reach an appropriate point of scale, we will internalize vendor billings and provide additional communication at that time. Electronic Funds Transfer (EFT) – Exception Vendors Only To set up EFT, please follow the steps outlined below: • Vendor to send email to RBS.CashApplications@retailbusinessservices.com request EFT setup information • Retail Business Services Accounts Receivable team will send W9 and bank information • Vendor can work with bank for setup. • All remittances should be emailed to RBS.CashApplications@retailbusinessservices.com same day of EFT transaction Lockbox Address for Paper Checks (Used Only for Exception Vendors Without EFT Capabilities) AHOLD USA, INC 3213 Payshere Circle Chicago, IL 60674 Manufacturer Paper Coupons At this time there is no change to Manufacturer Paper Coupon processing. Brands will continue with the process that is in place today. Reclamation At this time, there are no changes to processing and billing of store reclamation product.
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