OCT 2022
VOL. 11, ISSUE 1, PAGE 13
QUALITY IMPROVEMENT
Patient Led Handover
Patient Led Handover can improve health outcomes while delivering safe, quality care. Enabling patients to lead their daily handover can increase their engagement and enhance their understanding of treatment, “Safety Fundamentals for Person Centred Communication”, Clinical Excellence Commission, 1 Oct 2020. In April 2022 a steering committee was formed to guide the implementation of Patient Led Handover in two wards - 8D: ENT, Gynae Oncology, Endocrine Surgery and Gastrointestinal Surgery and the Maternity Unit. Each unit developed their own working groups and designed a framework based upon the Clinical Excellence Commission’s Patient Delivered Handover principles.
Ward 8D designed an acronym using the word HELLO to describe the process.
"Prior to starting PLH we surveyed our patients on their involvement in bedside handover. Despite having relatively good feedback we realised there was still room for improvement to involve the consumer with their care. With this information we commenced PLH and resurveyed. There was overwhelming positive feedback from both patients and staff. Patient felt heard and part of the team. Staff felt they had a better understanding of the patients needs and goals for the day. In total is was seen as being a great success." Jacqueline Hextall - NUM Ward 8D
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