Support and Resources Should Be Provided Effectively Resources — whether staffing, equipment, or emotional wellbeing tools — should be made readily available. Staff should be encouraged to reflect on their own wellbeing and to seek support before burnout occurs. Support can be accessed through line managers, senior team members, and Professional Nurse Advocates (PNAs), who are available to help identify issues and provide assistance.
Expected Behaviours Should Be Modelled by All Leadership is demonstrated in many forms, and examples can be seen across all roles — from a nurse calmly managing a complex admission, to a junior doctor stepping forward in an emergency, or a physiotherapist promoting early mobilisation. When integrity, empathy, and resilience are modelled, a powerful example is set for others to follow.
Information Should Be Shared Transparently In a fast-paced and high-pressure environment, clear communication is essential. Updates on patient care, policy changes, new protocols, or even team events should be shared openly and consistently. Staff should be encouraged to use various channels — including shift handovers, trust email, and WhatsApp groups — to ensure information is passed on effectively. PNAs can also be approached at any time, whether on shift or via email/message.
Team Successes Should Be Celebrated Collectively In Critical Care, achievements are rarely accomplished by one individual alone. Every successful outcome is underpinned by collaboration — from subtle changes in patients conditions noticed by a vigilant nurse, to decisions taken by a doctor, or the critical care technician who ensured vital equipment was ready and functioning. When collective success is celebrated, a sense of loyalty and mutual respect is strengthe
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