ed a culture of “playing through” and improved everyone’s experience. The guest that first brought this to our at - tention then purchased a season pass. Guests don’t just offer suggestions and feedback about things they feel should be changed, of course. They also provide positive feedback, compliment - ing a job well done, which boosts staff members pride and motivation. Staff input. While guest feedback is essential, it’s equally important to listen to your team members’ own feedback. Your staff are on the front lines every day, interacting with guests and ob- serving firsthand what works and what doesn’t. Encouraging team members at all levels to share their observations and feedback—and then acting upon it—is invaluable to the continuous im - provement of your operation. A collaborative approach not only generates more ideas but also fosters a sense of ownership among team mem- bers. When employees feel their input is valued, they are more likely to take
pride in their work, deliver exceptional guest service, and contribute to the operation’s success. Recognizing and rewarding team mem- bers who contribute valuable insights and ideas helps to build a positive, col - laborative culture. This can be as simple
as a shout-out during a meeting, a handwritten thank-you note, or a more formal recognition program. The key is to ensure that employees feel their contributions are noticed and valued.
Truthfully, if you’re not listening to your front-line staff about how to improve,
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