THE VIP EXPERIENCE
VETERAN PATIENT EDUCATION TRANSFORMED
I n May 2020, VALBHS announced enhancements to the way we deliver patient education. Since then, we have successfully piloted a new program in the Spinal Cord Injury & Disorders (SCI/D) inpatient ward and various outpatient clinics within the hospital. And now it is virtually everywhere. We call it The VIP Experience. Your health and recovery are our focus during your stay, and for that, according to evidence-based practice, patient education is vital. The VIP Experience—a Virtual Integrated Platform—delivers virtual education on any patient education topic, when you want it, how you want it, and where you want it. Veterans have traditionally received education either in person or through printed materials. The VIP Experience delivers patient education to your bedside if you experience an inpatient stay. It also delivers education to your computer or mobile device. If you don’t have these, you may also receive video books loaded with education specific to your needs. If you have an inpatient stay, you will receive a welcome video orienting you to the ward or residence. During your stay, you will meet with your interdisciplinary team members and will receive education based on those discussions. This will not replace the essential communication between you and your providers and nursing staff. In fact, it will enhance your discussion of what is most important to you. Upon your discharge, providers may also assign you education to view at
home on video, or in print, if you prefer. Aside from the videos your provider assigns, you can select from the thousands of titles any time you like, through an email link or a QR code. But we do not stop there. The VIP Experience is much more than just an education system. Our goal is to provide a 5-star experience for you. The VIP Experience system also features a communication white board so patients and family members can interact with their doctor at the bedside, surveys for real-time feedback, a movie channel to use during your inpatient stay, a wellness package to help you sleep, and more. In each upcoming issue of this magazine, we will feature an enhancement to The VIP Experience. If you have an idea or a suggestion to better your stay, please turn to the end of this magazine to the “Hey Dustin” section, so our Chief Experience Officer can hear your thoughts. Selected responses will be featured in upcoming issues.
SPRING 2023 3
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