THE VIP EXPERIENCE
New INPAT I ENT FOLDERS You Can TRUST
V A Long Beach continues care for our Veterans long after they leave the hospital. Whether their stay is for weeks or only a day, we know that it is important for patients to understand what to expect when they are discharged. VALBHS is making the transition after a hospital stay easier with a new discharge folder, containing simple instructions that can help Veterans continue their recovery. Materials in the folder include information about the condition that was treated, instructions on medications and their side effects, medical records, and follow-up appointments. Contact information for the hospital, emergency room, and frequently needed services is also included. Providers will review the easy-to-follow checklist with patients before they are discharged so that they can remember important instructions.
Reminders include: □ I have packed all my personal belongings. □ I have someone close to me who knows to pick me up. □ I have discussed with the hospital staff any help I may need after I am discharged home. □ I understand the limitations on my activity and diet and how to obtain my medications and how to take them. □ I understand the side effects of my medications and to call my health care provider if I experience any problems. □ I understand when I need to return for follow-up appointments. The folders contain slots to hold the business cards of the patient’s health care team. The cards contain their contact information, as well as contacts for common services that patients may need. For return trips to VALBHS, visitors can scan the QR code on the folder for a campus map. A hard copy of the map will also be provided, and it will be updated as the campus grows. We’re confident that the information provided in our new discharge folders will improve the patient experience and their recovery after discharge. At VALBHS we constantly seek ways to provide the best possible communication and the best possible outcomes for our Veterans.
SPRING 2023 5
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