PAPERmaking! FROM THE PUBLISHERS OF PAPER TECHNOLOGY ® Volume 8, Number 2, 2022
You should also use open questions where you can, like “How did that make you feel?” “What did you do next?” 10. Paraphrase and summarise Sometimes called reflecting, this is repeating what has been said to show that you understand it. This may seem awkward at first, but really shows you’ve been paying attention, and allows the speaker to correct you if you haven’t understood correctly. If you’re not sure how to do this, try starting a sentence with: "Sounds like you are saying…” And remember….practice makes perfect Old habits are hard to break, so you’ll need to make a conscious effort to become an active listener. Try spending a week in which you summarise the main points or outcomes at the end of each conversation or meeting. This will help you get into the habit.
Article 11 – Active Listening
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