PAPERmaking! FROM THE PUBLISHERS OF PAPER TECHNOLOGY Volume 5, Number 2, 2019
Use the SBI Feedback Model to Understand Intent When somebody disappoints you, fails to deliver what you expected, or lets you down in some way, what do you do? If you’re like most people, you make assumptions that are usually not positive: That guy is not a team player…he’s lazy…doesn’t care…just doesn’t get it. And then you take action: I’ll just find a workaround…get somebody else to do the work…rethink responsibilities…talk ab out him to someone else…initiate discipline. We often don’t even realize that we create stories about people in our heads, especially when they disappoint us. This happens all the time. We see a behaviour and assume we know why the other person acted a certain way, and react based on those assumptions without checking their accuracy. Many difficulties can be avoided by having a clarifying discussion. Though people usually intend to do the right thing, sometimes something gets scrambled or misinterpreted along the way, and the impact is far from what they intended. But the only way to know what someone intended is to ask them – and the only way to let a person know their impact is to tell them. These important conversations rarely happen, though, and we move through our days in a tangle of misperceptions and actions based on incorrect assumptions. So, how do you have conversations to find out why a person chose to behave a certain way? We recommend closing the gap between intent and impact by using SBI to explore intent.
https://www.ccl.org
The Paper Industry Technical Association (PITA) is an independent organisation which operates for the general benefit of its members – both individual and corporate – dedicated to promoting and improving the technical and scientific knowledge of those working in the UK pulp and paper industry. Formed in 1960, it serves the Industry, both manufacturers and suppliers, by providing a forum for members to meet and network; it organises visits, conferences and training seminars that cover all aspects of papermaking science. It also publishes the prestigious journal Paper Technology International and the PITA Annual Review , both sent free to members, and a range of other technical publications which include conference proceedings and the acclaimed Essential Guide to Aqueous Coating .
Article 15 – Leadership
Page 1 of 3
Made with FlippingBook - Online catalogs